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Social collaboration software: helping make the world smaller

Using technology to support collaboration in business is far from a new idea – the reason email is so well-entrenched, for example, is that we’ve been using it for decades. However, historically, business collaboration generally meant a small team working together, typically in a single location. And so collaboration tools focused on simply providing a [...]

Posted on Monday, June 17, 2013 by

PegaWORLD 2013 impresses, but what’s next?

A swaggering Pegasystems put on its annual customer event in Orlando earlier this week. An audience of over 2,000 customers, partners and employees came together to dodge thunderstorms, play ping-pong and soak up some pretty compelling stories of large-scale business-technology transformation. With an eye to the future, though, some things at Pega are going to [...]

Posted on Friday, June 14, 2013 by

New report: Mining Big Data for customer insights

Big Data is one of the hottest trends in marketing circles. Although overused as a buzzword, Big Data is generally characterised by the large, varied and rapidly growing volume of information that emanates from digital and customer sources as diverse as e-commerce sites, social media networks, mobile devices and digital advertising. Yet within all this [...]

Posted on Friday, June 14, 2013 by

New webinar series launches today: Building a collaborative culture

We’re delighted to announce the launch today of a free webinar series providing a clear, hype-free understanding of how to build a collaborative culture within your organisation. Available on demand and with no registration required, the webinar is broken up into six, short, easy-to-digest guides. It may sound simple, but it’s not always easy. “I [...]

Posted on Tuesday, June 11, 2013 by

Salesforce doubles down on marketing and analytics with two acquisitions in a week

Last week Salesforce.com raided its piggy bank by announcing not one but two acquisitions. It started the week with news of its impending $2.5 billion purchase of marketing software vendor ExactTarget and then soon after it announced the purchase of BI and analytics startup EdgeSpring for an undisclosed amount. So what’s behind both Salesforce acquisitions? [...]

Posted on Tuesday, June 11, 2013 by

BonitaBPM 6 – engineering for growth

Bonitasoft launches version 6 of its BPM platform tomorrow – and there’s a lot of new code and capability on show. A completely new runtime engine and a new work portal are both reflections of the fact that the company is seeing bigger and more demanding deployments. Along with Theo Priestley (@ITredux) I attended a [...]

Posted on Tuesday, June 4, 2013 by

New report: Analytics case study: RSA Insurance Group

This new report examines RSA’s implementation of web analytics and A/B testing tools within a centralised shared services team called the e-business hub. The company’s analytic efforts are part of a wider ongoing initiative focused around improving website performance and enhancing the messaging, simplicity and relevancy of RSA’s online content. Key messages: RSA is a [...]

Posted on Tuesday, May 28, 2013 by

Informatica extends its Cloud proposition with Active Endpoints acquisition

Back on February 15, Informatica almost silently acquired BPM technology specialist Active Endpoints. Although the BPM vendor built most of its business by selling a traditional on-premise product (ActiveVOS), Informatica was largely lured by the company’s more recent Salesforce.com extension proposition, Cloud Extend. Informatica’s cloud-based integration business is consistently managing the integration of over 2bn [...]

Posted on Friday, May 24, 2013 by

New report: Collaboration case study: Avanade

This new report examines global IT services provider Avanade’s enterprise collaboration initiative, Avanade Fabric, and its implementation of a social intranet platform based on Microsoft SharePoint and NewsGator Social Sites. Key messages: Founded in 2000 as a joint venture between Microsoft and Accenture, Avanade is provider of business technology solutions and managed services, specialising in [...]

Posted on Thursday, May 23, 2013 by

Teradata Connect 2013 and how email marketing still counts

Last week Teradata ran its Integrated Marketing Management conference – Connect 2013  - in London’s O2. The event attracted around 1000 attendees combining prospects and customers from both Aprimo and eCircle (two former acquisitions )and overall delivered a mixed bag of presentations. Some, in my opinion, were too technically- or product-focused, but equally others (especially [...]

Posted on Thursday, May 23, 2013 by