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Podcast episode #3: ITSM, ITIL – where's the value?
We’ve just posted the third episode of the pretty-much-weekly MWD podcast. Jon Collins hosts this episode, and guides a three-way discussion on his current research focus – IT service management. You’ll learn answers to two crucial questions: why doesn’t it make sense to by an ITSM product? And what has ITIL got to do with [...]
Posted on Tuesday, April 18, 2006 by admin