Podcast episode #3: ITSM, ITIL - where's the value?
We've just posted the third episode of the pretty-much-weekly MWD podcast.
Jon Collins hosts this episode, and guides a three-way discussion on his current research focus - IT service management.
You'll learn answers to two crucial questions: why doesn't it make sense to by an ITSM product? And what has ITIL got to do with
Dr. Who?
The podcast audio is
here; you can subscribe to the podcast feed
here.
Feedback and questions are welcome, as always.
