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IBM's response to Microsoft's promise

Bob Sutor has responded to the question (indirectly anyway – he was responding to the same question raised by David Berlind at ZDNet) I raised in my post about Microsoft’s open specification promise. It’s certainly succint: nice start, but there is such a long, long way for them to go after being such active opponents [...]

Posted on Thursday, September 14, 2006 by

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Reasons to be cheerful in IT service management

It’s always dangerous to be too optimistic in this industry, but there appear to be signs of progress in IT service management, specifically with the adoption of best practice in IT operations. About a year ago, when vendors started jumping on the service management bandwagon, there didn’t appear to be much interest from potential adopters, [...]

Posted on Thursday, September 14, 2006 by