http://www.mwdadvisors.com/blog/2007/06/turning-it-inside-out-and-trouble-with.html Thoughts on IT architecture, governance, technology trends and the business value of IT Mon, 01 Mar 2010 14:25:03 +0100 http://wordpress.org/?v=2.8.6 hourly 1 http://www.mwdadvisors.com/blog/2007/06/turning-it-inside-out-and-trouble-with.html/comment-page-1#comment-293 Steve Jones Tue, 05 Jun 2007 20:52:00 +0000 http://mwdtemp.wordpress.com/2007/06/04/turning-it-inside-out-and-the-trouble-with-itsm-and-bsm/#comment-293 Spot on. One thing I'd add is the focus today is too much on the technology <i>delivery</i> rather than on the management and operations piece. So people look at BSM/ITSM as a technology project even though the clue is in the term "Management" that the focus is actually post the implementation and has more to do with people and process than on the technologies themselves. Spot on. One thing I’d add is the focus today is too much on the technology delivery rather than on the management and operations piece. So people look at BSM/ITSM as a technology project even though the clue is in the term “Management” that the focus is actually post the implementation and has more to do with people and process than on the technologies themselves.

]]> http://www.mwdadvisors.com/blog/2007/06/turning-it-inside-out-and-trouble-with.html/comment-page-1#comment-294 Steve Jones Tue, 05 Jun 2007 20:52:00 +0000 http://mwdtemp.wordpress.com/2007/06/04/turning-it-inside-out-and-the-trouble-with-itsm-and-bsm/#comment-294 Spot on. One thing I'd add is the focus today is too much on the technology <i>delivery</i> rather than on the management and operations piece. So people look at BSM/ITSM as a technology project even though the clue is in the term "Management" that the focus is actually post the implementation and has more to do with people and process than on the technologies themselves. Spot on. One thing I’d add is the focus today is too much on the technology delivery rather than on the management and operations piece. So people look at BSM/ITSM as a technology project even though the clue is in the term “Management” that the focus is actually post the implementation and has more to do with people and process than on the technologies themselves.

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