Staffing a BPM centre of excellence requires thinking about what assistance that business units will require to get a project from zero to production, which will range from assistance in understanding “the process way” through process discovery, modelling, analysis, optimization, design, development, testing, roll-out and everything else around that. It’s not necessarily the job of the CoE to do all that work: in some cases they just advise, in others they might back-fill resources, and in others they might do the whole thing — that will depend a lot on the capabilities of the target business unit, and whether the organization wants to run the CoE as an advisory organization or as an in-house specialized systems integrator.

If you search my blog for centre of excellence, you’ll find a number of references to presentations I’ve heard from vendors, analysts and customers on who might be in a BPM CoE.

Staffing a BPM centre of excellence requires thinking about what assistance that business units will require to get a project from zero to production, which will range from assistance in understanding “the process way” through process discovery, modelling, analysis, optimization, design, development, testing, roll-out and everything else around that. It’s not necessarily the job of the CoE to do all that work: in some cases they just advise, in others they might back-fill resources, and in others they might do the whole thing — that will depend a lot on the capabilities of the target business unit, and whether the organization wants to run the CoE as an advisory organization or as an in-house specialized systems integrator.

If you search my blog for centre of excellence, you’ll find a number of references to presentations I’ve heard from vendors, analysts and customers on who might be in a BPM CoE.