- Todd Biske: Outside the Box » Blog Archive » SEP Fields and Service Consumption
"Without consumers, you have no service. As a service provider, you must be concerned with how your service is being consumed and be doing everything in your power to ensure successful consumption and a positive experience". - Grading Gartner and Forrester | Between the Lines | ZDNet.com
As someone running a company just about to launch into offering continuous advisory services, this is interesting – and encouraging
On IT-business alignment and related things
Thoughts on IT architecture, governance, technology trends and the business value of IT
