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An interesting snippet from Lombardi's user conference
Thursday, June 19, 2008 by admin
My fellow BPM analyst Sandy Kemsley attended Lombardi’s Driven user conference this week, which is handy – she’s great at blogging about all the sessions she attends, and provides great detail. I couldn’t attend the conference, so reading Sandy’s blog entries was a nice way to keep in touch with goings-on there.
This post is a particularly interesting one, because it highlights a set of lessons that Lombardi’s professional services teams have learned in carrying out customer engagements. What’s interesting, and refreshing, about these lessons is that they cover a lot of the “soft” issues in successful BPM implementations. One of my favourites is “Requirements documents are not process analysis”…
Posted in BPM