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The cultural consequences of process modelling
Friday, July 4, 2008 by admin
Readers of the general MWD blog will probably know by now that I frequently call out Nick Malik‘s posts as real thought-provokers.
With Blame the Computer: a BPM Anti-Pattern, he’s done it again. Here, he shows how different approaches to modelling processes can perpetuate the troublesome cultural rift that can separate IT and business teams. Nick’s is a very specific example of how modellers should represent roles and responsibilities in process models, but his point works much more broadly: the language we use defines how the world sees us. This can work well or work badly.
Process modellers need to use models carefully when using them in collaboration with other stakeholders to explore opportunities or problems – used the right way, models can introduce new concepts gently and lead people to new appreciation of how things work (or could work). Used the wrong way, they can reinforce poor IT-business relationships.
Posted in BPM