It’s been a couple of weeks since IBM announced it wanted to buy marketing automation software provider Unica for $480 million. Coincidentally it just so happens that it’s been a little over two weeks since I joined MWD and so has come the perfect opportunity to put some of my thoughts down on paper and [...]
Posted on Thursday, August 26, 2010 by Helena SchwenkFor a while now, when I’ve had the opportunity, I’ve been asking IT vendors offering IT management-related products if they’ve ever considered using a BPM toolset/engine for the implementation of management and governance processes for customers. A lot of the time, I only got blank looks. Now though, there seems to be growing momentum; and [...]
Posted on Tuesday, August 24, 2010 by Neil Ward-DuttonZoho Chat supports Jabber Good to see some extended interoperability support from Zoho with its server-side support for the Jabber protocol. Zoho is one of those unusual companies that will become a major market presence by stealth – gradually strengthening its portfolio based on customer feedback and demand until one day the market leaders will [...]
Posted on Wednesday, August 18, 2010 by Angela AshendenWe’re delighted to welcome Helena Schwenk to the MWD analyst team! Helena joins us as Principal Analyst and will be leading our Information Management practice. Helena combines six years of expertise as a former data warehousing practitioner with ten years as an industry analyst (with analyst firm Ovum), and has a wealth of experience providing [...]
Posted on Wednesday, August 11, 2010 by Beth BarlingLast week, Google announced that it was killing off Google Wave, the communications and collaboration tool which sparked an explosion of both enthusiasm and skepticism when it first previewed in May last year. The tool, which has remained a trial product in Google Labs during the last 15 months, was designed to break away from [...]
Posted on Monday, August 9, 2010 by Angela AshendenWe’ve just posted five new podcasts to the MWD podcast library. Led by MWD Research Director Neil Ward-Dutton, each podcast features an in-depth discussion with a pioneering organisation about how they’re using BPM to improve their customers’ experiences. We carried out the interviews for an online event we launched at the end of June called Reinventing [...]
Posted on Wednesday, August 4, 2010 by Beth Barling
