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Fools with tools, Taylorism and BPM
Because one of the main themes of our research programs here at MWD this year has been the role of IT in improving customer experiences, I’ve been doing quite a lot of primary research work (including many case studies, some of which are published as reports) looking at how organisations are using BPM technology and [...]
Posted on Wednesday, October 27, 2010 by Neil Ward-Dutton-
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