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Tuesday, December 18, 2012 by Beth Barling
As we reach the end of another year, our analysts have put together their thoughts on trends over the last 12 months and look ahead to what the next year may bring in the fields of customer analytics, business process improvement, and collaboration.
Designed to help you set your focus for 2013, these webinars are free to access – you’ll just need to register if you don’t already have an account. So at the end of another busy year, grab yourself a well-earned cuppa, sit back and join us as we reflect on the year that was, and begin to focus on the year ahead. As a thanks for your time, you’ll also find a free report download on each of the three webcast pages – enjoy!
The MWD view: analytics in 2013
In this 16-minute webcast Helena Schwenk looks back on what has happened in the area of customer analytics and information management during 2012, and provides a look ahead to what you might expect from the year to come.
Free report download: Optimising your social media investment using social analytics
The MWD view: process in 2013
In this 26-minute webcast Neil Ward-Dutton and Mark McGregor present an update on the supplier and technology landscape and share their perspectives on the four areas where process improvement can create real value in business.
Free report download: 7 steps to Process Excellence
The MWD view: collaboration in 2013
In this 13-minute webcast Angela Ashenden takes stock of what has happened in the area of collaboration software over the last year, and looks ahead to how this area is maturing as both a software market and business practice.
Free report download: Socialising the intranet