Last week, we (Helena Schwenk and Angela Ashenden) attended Salesforce.com’s customer event in London, which this year was branded as the “Customer Company Tour”, replacing the previous CloudForce moniker. As in previous years, this was a glossy, big-hitting event, with high-profile customer stories from brands like GE, Coca Cola, Unilever, Rossignol and Philips, and lots [...]
Posted on Tuesday, May 7, 2013 by Angela AshendenAs the market for “sync & share for business” hots up , today sees the launch of a new product targeting this highly competitive and fast-growing area. Intralinks VIA is the new hosted solution from established secure document sharing and collaboration vendor Intralinks, and is designed to capitalise on business users’ need for an easy-to-use [...]
Posted on Monday, April 29, 2013 by Angela AshendenOne of the most commonly cited issues with collaboration initiatives (and of course with the knowledge management initiatives which preceded them) is the difficulty that organisations have with demonstrating the value they have gained from their investment in a way that satisfies their numbers-focused business leaders. There are many reasons why this is so: perhaps [...]
Posted on Monday, April 15, 2013 by Angela AshendenIf you’ve got anything to do with how your organisation collaborates internally amongst employees, or externally with partners, customers, suppliers and other entities, then this blog is for you. It’s all about our online Collaboration Capability Benchmarking tool and how you can use it to generate a personalised Action Plan report for your own organisation’s [...]
Posted on Thursday, March 21, 2013 by Beth BarlingAs a UK-based analyst, it’s interesting to watch how US-based vendors manage the move into the European market. For some, it is for a long time little more than a line in their marketing materials, perhaps with one or two satellite sales guys based in London. Others however go for a more all-in approach, throwing [...]
Posted on Monday, March 18, 2013 by Angela AshendenOne of the most important pieces of advice that I give when I’m talking to organisations about how to build a collaborative culture, is to avoid underestimating the power of middle management when it comes to potential risks to your collaboration adoption strategy. I touched on this in my post If you build it, will [...]
Posted on Friday, March 15, 2013 by Angela AshendenGamification is a word I’ve only recently been able to bring myself to say, because it’s so ugly. I finally relented after I saw a fantastic presentation at a recent J.Boye conference, about how gaming principles had been used to great effect in building a sense of pride in a demoralised organisation through implementation and [...]
Posted on Wednesday, March 13, 2013 by Neil Ward-DuttonAs a member of the MWD Advisors team I’m no doubt incredibly biased about the quality and value of our research, but this week I was particularly pleased to have two case study reports cross my editorial desk. As you know, research stands at the very core of what we do, and that research is [...]
Posted on Friday, March 1, 2013 by Beth BarlingFrom talking to many different types of organisations about their collaboration initiatives, one of the issues that surfaces regularly is the problem of resistance to change. Of course, this is a challenge that is not specific to improving collaboration; it’s a reaction that every organisation embarking on a significant business change initiative (and even perhaps [...]
Posted on Thursday, February 14, 2013 by Angela AshendenLast week I had the opportunity to escape the cold British winter for a few days to attend the IBM Connect 2013 conference in sunny Orlando, Florida (temperatures in the high 80′s – glorious!). The event itself might not sound familiar to you, but in fact it is the new, rebranded version of the long-established [...]
Posted on Tuesday, February 5, 2013 by Angela Ashenden
