Archive for the ‘EMC’ Category

ECM vendors collaborate on interoperability standard

Wednesday, September 10th, 2008

Yesterday EMC, IBM, and Microsoft jointly announced Content Management Interoperability Services (CMIS) – a new specification designed to enable interoperability between content management repositories. The proposed standard, which was also being submitted to the open standards consortium OASIS yesterday, will create a common interface for accessing content stored in compliant repositories, simplifying the process of integrating business applications with enterprise content management (ECM) systems, particularly in a mixed environment with products from multiple ECM vendors – a situation that is common among enterprise organisations.

The core ECM focus areas for version 1.0 are collaborative content creation, and delivery of content through portals and mashups, with support for applications such as workflow/BPM, archiving, compound document management and electronic legal discovery to be built on top of the CMIS interfaces. The specification provides support for both REST- and SOAP-based interfaces.

The three primary parties in the development of the standard have been working on its development since 2006, and have since been joined by fellow competitors in the ECM space Alfresco, BEA/Oracle, OpenText and SAP.

I have to say that this is a welcome move by the ECM vendors – a standard of this kind is well overdue, and it is encouraging that so many of the leading players are on board. Clearly the implementation of such a (proposed) standard will not happen overnight – and approval of the standard by OASIS is not expected until the second half of 2009. However, we can expect the vendors involved to begin introducing CMIS-compliant code before then, especially since a key goal of the specification was to enable it to be developed as a layer that can sit on top of existing content repositories, rather than requiring them to be redeveloped from scratch (compared to the related JSR 170 standard, for example). In fact, the Alfresco website is already offering up its draft CMIS implementation for preview by the developer community.

A risk to the specification’s success is that it falls into the same trap that befell the ANSI SQL standard. This provided a standard way of accessing data repositories, but allowed vendors to include their own “tweaks” which locked people in. The CMIS vendors acknowledge that CMIS is not trying to cover everything – for example security and administration is left to the individual applications – and clearly some products will have differentiating capabilities that are not covered by the standard, increasing the risk of deviation. However, despite this risk, CMIS is a positive step for the ECM market.

It is also worth noting that the standard has much wider implications than just ECM – certainly any organisations looking to implement collaboration technologies should keep an eye on the progress of the standard, and should also challenge their collaboration software providers on their plans, as CMIS should make it much easier to manage collaboratively authored content in the same way as any other organisational content.

Posted in Alfresco, CMIS, ECM, EMC, Microsoft, Open Text, Oracle, SAP, ibm, standards | No Comments »

MMS 2007: Microsoft begins to deliver on DSI; provides some IT-business alignment pointers

Monday, April 2nd, 2007

I spent the beginning of last week in San Diego at the Microsoft Management Summit (MMS), the company’s annual conference focused on all things systems management. With time to kill on the 15-hour return journey, I began to draft my thoughts only for this post from Coté over at RedMonk to pop into my feed reader. As well as providing excellent summaries of IT management, Microsoft’s Dynamic Systems Initiative (DSI) and the company’s System Center product family, Coté provides his impressions of MMS and Microsoft’s approach to systems management. Since my impressions were much the same:

  • Significant focus on delivery with System Center Operations Manager, Configuration Manager and Essentials, Virtual Machine Manager and Service Manager (although the latter is still a year away)
  • Emphasis on modeling – Service Modeling Language, Common Modeling Language (adding the management semantics to SML), CMDB, Management Packs
  • Raising the ITIL flag – Microsoft Operations Framework (which Microsoft has until recently failed to exploit despite a long-standing ITIL foundation); System Center Service Manager and CMDB
  • Plugging some notable gaps – OEM relationship with EMC for network-aware management but support for a heterogeneous environment requires more work.

I won’t repeat them in detail here.

Instead, I thought I would call out something which I felt was largely absent from the two days of briefings and meetings with the Windows Enterprise Management Division team: how they help organisations align what they do from a systems management perspective with business objectives and priorities. Ultimately, as Microsoft claims, that’s what DSI is really all about:

A dynamic system is Microsoft’s vision for what an agile business looks like—where IT works closely with business in order to meet the demands of a rapidly changing and adaptable environment. The Dynamic Systems Initiative (DSI) is Microsoft’s technology strategy for products and solutions that help businesses enhance the dynamic capability of its people, process, and IT infrastructure using technology

Microsoft has done a pretty good job with its Infrastructure Optimization (IO) Model of outlining a roadmap to dynamic systems nirvana, as well as assessment tools to help organisations understand where they are on that path. The company has also gathered a significant amount of data from its customers which should help IT organisations to justify IO investment to the business.

However, the company hasn’t really explained how it can help them to maintain the dialogue with the business once the investment has been secured – understanding and capturing business expectations; providing business-meaningful monitoring and metrics; correlating IT security management (as an aside, Microsoft needs to tighten the linkage between its System Center and security – Forefront, Identity Lifecyle Manager – offerings) with business risk management etc. Microsoft needs to address this, not least because all of its enterprise systems management competitors are claiming such capabilities, be it Business Service Management from BMC, Business Service Optimization from CA, Business Technology Optimization from HP, Service Management from IBM.

There were signs, admittedly subtle ones that were obscured by the focus on new System Center products, in Bob Muglia’s Tuesday morning keynote that Microsoft recognises this need:

  • Plans to extend Design For Operations to a ‘business analyst’ audience
  • The use of SML (presumably in BizTalk) for business process and key performance indicator modeling
  • 2007 Office System (Project Server for portfolio management?) as a component of Microsoft’s management offerings
  • DSI is “ERP for IT”

Fortunately the timings of my meetings meant that I had a chance to quiz Kirill Tatarinov, Corporate Vice President, Windows Enterprise Management Division, about these small but important aspects of the keynote. He confirmed my interpretations of Muglia’s comments in light of aligning IT operations with the business. He wasn’t able to go into too much detail but I fully expect to see Microsoft begin to talk about these aspects of its management strategy in the not too distant future.

With Microsoft now four years into its ten-year management initiative it’s good to see it delivering the first generation of DSI-era management tools. It’s equally encouraging to see that the company recognises that it’s not just an IT proposition. The company certainly has many of the assets required to help IT engage with a business audience but Microsoft is already coming from behind when it comes to IT management. There may be another six years of DSI but that’s a LONG time in the IT industry, so it has to act quickly if its not to be forever trying to catch up with its competitors.

Posted in EMC, ITIL, ITSM, Microsoft | No Comments »