Learn from your peers, get real solutions, expand your network at our new event: Making Social Collaboration Work - London - October 15, 2015

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From channel-shift to design-shift

Anyone who’s played a management role in a customer service function is aware of stats that show the differing costs associated with serving customer requests or delivering services across different channels (online, by phone, in person, etc). Here in the UK we know from the UK Government’s Digital Service (GDS) that booking a driving test […]

Posted on Monday, July 20, 2015 by

Back to the future

It’s 10 years since we started MWD Advisors… a time before the launch of the iPhone, Twitter and Amazon Web Services, and when Facebook was still a hobby site. Many of the big issues playing out are still the same, though, only more so. As I was searching for some material for a project yesterday, […]

Posted on Friday, July 10, 2015 by

Spark grows up and scales out

To understand the furore that’s greeted recent vendor announcements around open source analytics compute engine Spark, and some commentary seemingly setting up a Spark versus Hadoop battle, it’s worth taking a moment to recap on what each actually is (and is not). As I covered in last year’s MWD report on Hadoop and its family […]

Posted on Thursday, June 25, 2015 by

At Eurostar, IT’s all about the customer

Eurostar, founded in 1994, is the high-speed train company that links the UK with France and Belgium through the Channel Tunnel. It carries over 10m passengers a year. Eurostar’s mission is to create Europe’s most loved travel experience, and as I found out in a recent interview with CIO Antoine de Kerviler, the company’s IS […]

Posted on Tuesday, May 19, 2015 by

Making Social Collaboration Work with the IoIC

Over on the Making Social Collaboration Work event website, we recently announced that the Institute of Internal Communications (IoIC) is now working with us to help promote and shape the event. We’re really excited about this, because from our own research we know that Internal Communications (IC) professionals have vital roles to play in social […]

Posted on Thursday, March 19, 2015 by

Don’t think digital transformation needs to be on your agenda? Think again

Received wisdom is often a dangerous thing. For years, it was received wisdom that new enterprise technology shifts would be first undertaken by financial institutions, telecoms companies and the technology sector itself. When it comes to the embrace of the current wave of digital technologies, we’re seeing something completely different. Retailers, publishers, travel and transportation […]

Posted on Tuesday, February 24, 2015 by

What’s coming in 2015?

Cloud platforms as innovation platforms. The blurring of organisational and capability boundaries. The importance of mobile devices as part of the changing digital workplace. The instrumentation of everything. The rise of analytics-driven environments and experiences. These are the five cross-topic trends we’ve highlighted across our research program for 2015, following a collaborative effort between me […]

Posted on Thursday, December 18, 2014 by

The Business of IoT

First things first: let’s get one thing clear – the Internet of Things (IoT) is not a technology. It’s not even a group of technologies. It’s a prediction about how a particular set of technologies in combination is going to impact society and business. But the IoT prediction has potentially very significant implications, and from my perspective […]

Posted on Friday, November 21, 2014 by

Re:Invent reviewed

I was at Amazon Web Services’ re:Invent 2014 conference in Las Vegas last week. There, the company made a slew of new service announcements – some focusing on application development and deployment (such as AWS CodeDeploy, AWS CodePipeline, and AWS CodeCommit), some on security, compliance and governance (such as AWS Service Catalog, AWS Config, and […]

Posted on Wednesday, November 19, 2014 by

How do you build a digital strategy? How do you make it work on the ground?

My colleague Steve has already highlighted the release of the first of a new series of interviews I’m doing: with Chief Digital Officers, and with CIOs who have taken responsibility for setting and implementing digital strategies within their organisations. I started seeking out these ‘digital leaders’ and asking to interview them because I kept coming up […]

Posted on Monday, October 27, 2014 by