Today we launched a new online, on-demand event focused on social analytics. As MWD’s Communications Director with responsibility for our online marketing and social media activities, this is a topic close to my heart. So it was with much interest that I listened to what my colleagues Angela Ashenden and Helena Schwenk had to say… [...]
Posted on Wednesday, January 18, 2012 by Beth BarlingEver since I read Geoffrey Moore’s Future of IT paper introducing the concept of systems of engagement (published last year), I’ve had a slight uneasiness about the ongoing discourse. For a long time it was nothing I could put my finger on, but in some recent conversations about how technology can improve business agility, I [...]
Posted on Friday, January 13, 2012 by Neil Ward-DuttonOver the past few days a very timely discussion has been sloshing to and fro on ebizQ, based around the question: “Is it a mistake to think a BPMS will improve your processes?” Our experience is that driving success with BPM techniques and technologies requires a holistic approach to capability improvement – you have to [...]
Posted on Monday, December 12, 2011 by Neil Ward-DuttonIn the quest for ever more ‘business meaningful messaging’, I’ve noticed that the concept of ‘business agility’ has become ever more commonly deployed by software and hardware vendors. There’s nothing at all wrong with business agility as an aspirational goal, of course: no business wants to be seen to be clumsy. What I have a [...]
Posted on Tuesday, October 4, 2011 by Neil Ward-DuttonThe week after Progress’ Revolution customer event in Boston, I spent a few days in Vegas courtesy of TIBCO at its annual TUCON customer shindig. At one level, there are some interesting parallels to draw between Progress and TIBCO*: both vendors are ‘independent’ infrastructure software providers; both are currently pitching visions of responsiveness to their [...]
Posted on Monday, October 3, 2011 by Neil Ward-DuttonAt a recent analyst day in Hursley Labs, IBM outlined its current and future plans for Big Data. The company clearly sees a huge business opportunity in this market by helping customers extract value from new, complex and voluminous data sources to uncover deeper and richer insights that have previously not been possible before. However, [...]
Posted on Friday, September 30, 2011 by Helena SchwenkOver the past couple of years we’ve all heard more and more talk about the potential for IT to transform business and drive innovation and profitability – and hand-in-hand with this, the potential for CIOs to be seen as in charge of IT groups that are true ‘strategic business enablers’ rather than simple cost centres. [...]
Posted on Friday, September 9, 2011 by Neil Ward-DuttonI’m not sure whether it’s just that I’m getting more cranky as I get older and hang around in the IT industry for longer, or whether industry commentary is becoming more hyperbolic, partial and simplistic. Perhaps it’s the impact of consumer-style IT product promotion initiatives; perhaps it’s the race for online eyeballs and the lure [...]
Posted on Tuesday, August 30, 2011 by Neil Ward-DuttonLast week we launched the latest in our series of MWD Insights events. This time the focus is on Customer Analytics. OK, I can hear you yawning. Sure, the concept of putting the customer first isn’t anything new, right? And we all know that finding – and keeping – customers is harder than ever before. [...]
Posted on Thursday, July 28, 2011 by Beth BarlingA quick update on last month’s post What are your views on cloud email? – our cloud email survey will be open for JUST ONE MORE WEEK, so now’s your chance to take part and make sure your view is counted! It should take you only a few minutes to complete, and don’t forget that [...]
Posted on Thursday, July 21, 2011 by Angela Ashenden
