What ‘doing digital’ really means, in one simple map

In my earlier post (Making sense of Digital: is “look at Uber and Airbnb” the best we can do?) I highlighted how we might be in danger of obsessing over what companies like Uber and Airbnb do, and how they’re disrupting existing industries; and thereby missing a bigger picture. Uber and Airbnb are of course […]

Posted on Friday, November 13, 2015 by

Oracle Digital: almost invisible, but really, really important

As I walked through Moscone North at 5.30pm on Wednesday, the vast majority of Oracle OpenWorld attendees had already left – in a rush to get to the Customer Appreciation Event on Treasure Island. It was so quiet that a security guard challenged me – askingwho I was meeting, and where – before he would […]

Posted on Monday, November 2, 2015 by

Making sense of Digital: is “look at Uber and Airbnb” the best we can do?

“Companies like Uber and Airbnb are disrupting industries, while owning no assets. They take advantage of digital technologies and platforms to build relationships with customers quickly and at low cost. They’ve grown in value so quickly that in just a handful of years they now (in market terms) rival established corporations that have taken decades […]

Posted on Monday, October 26, 2015 by

Metadata rules content management with M-Files

Finnish-born M-Files Corporationprovides a metadata-powered enterprise information management solution which can be deployed on-premise, in the cloud, or in a hybrid arrangement.M-Files’ Enterprise Information Management platform is designed to manage both structured data (e.g. ERP and CRM data) and unstructured content (e.g. documents, images, media) throughout any content-based workflow. Here’s the important thing: rather than […]

Posted on Friday, October 2, 2015 by

How Transport for London enables its open data strategy

Transport for London (TfL) is a statutory body, created under a UK Act of Parliament, to implement the Mayor of London’s Transport Strategy and manage London’s integrated transport network (including surface and underground rail, buses and trams, cycling, river services, and taxis). Its main digital asset is the website, which serves between 600,000 and […]

Posted on Thursday, September 24, 2015 by

Five things smart CIOs know about digital transformation

Last week I was lucky enough to participate in a CIO roundtable discussion led by Myron Hrycyk, former Group CIO at Severn Trent Water. [Check out an in-depth Digital Leader interview I did with Myron earlier this year.] The purpose of discussion was to explore the question of change at pace, and its role in […]

Posted on Thursday, September 24, 2015 by

In content management, what’s the difference between a hybrid cloud and a hybrid cloud?

Well… our recent research has shown that although “hybrid” has been catapulted into the centre of vendors’ marketing word-clouds in large friendly letters, when we scratch the surface we find the term’s being stretched to cover a number of different capabilities. What’s driving this race to capture the middle ground? Enterprise customers beyond the born-in-the-cloud […]

Posted on Friday, September 18, 2015 by

Are we post-digital yet?

We talk a lot about the digital evolution of knowledge work here at MWD Advisors how a confluence of new expectations of ubiquitous access (mobile, open, BYOD, etc.) and new ways of participating (social connections, sharing, etc.) are bearing down on organisations of all types, transforming the ways in which work gets done and […]

Posted on Friday, August 14, 2015 by

From channel-shift to design-shift

Anyone who’s played a management role in a customer service function is aware of stats that show the differing costs associated with serving customer requests or delivering services across different channels (online, by phone, in person, etc). Here in the UK we know from the UK Government’s Digital Service (GDS) that booking a driving test […]

Posted on Monday, July 20, 2015 by

Back to the future

It’s 10 years since we started MWD Advisors… a time before the launch of the iPhone, Twitter and Amazon Web Services, and when Facebook was still a hobby site. Many of the big issues playing out are still the same, though, only more so. As I was searching for some material for a project yesterday, […]

Posted on Friday, July 10, 2015 by