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New report: On the Radar: Fluxicon

Fluxicon is a commercial spin-off from process mining research carried out at the Eindhoven University of Technology (TU/e). The company is developing process mining tools that require as little specialist knowledge as possible to use. This On the Radar briefing note follows a simple “ten question” format, which we designed to provide a concise but [...]

Posted on Monday, February 27, 2012 by

New report: Optimising your social media investment using social analytics

In the last five years social media has exploded into our consciousness and daily lives. Today the majority of businesses recognise the impact and influence of social media and have created their own social presence on platforms such as Facebook or Twitter. But many organisations are finding it difficult to not only keep track of [...]

Posted on Wednesday, February 15, 2012 by

New report: Capgemini’s BPM business

As BPM initiatives have started to become mainstream concerns in industry, the ability of large consultancy and systems integration (CSI) providers to assist clients with new BPM-enabled projects and programmes has become increasingly important. This report is designed to help BPM adopters assess the existing capability and direction of Capgemini’s BPM business, highlighting its approach [...]

Posted on Thursday, February 9, 2012 by

New report: On the Radar: harmon.ie

harmon.ie (pronounced “harmony”) provides on-premise software which enables tight integration between email clients and document management and document sharing tools, helping to reduce the number of tools individuals need to access in order to collaborate, and improving adoption of alternative collaboration tools within an organisation. This On the Radar briefing note follows a simple “ten [...]

Posted on Tuesday, February 7, 2012 by

New report: Email strategy profile: Microsoft

Due to the success of its on-premise, client/server email solution, Microsoft Exchange and Microsoft Outlook, Microsoft has come to dominate the enterprise email market in recent years. With the launch of Office 365 in 2011, the company is also now targeting the cloud email market, while offering customers the flexibility of a “hybrid” approach to [...]

Posted on Tuesday, February 7, 2012 by

New report for Analytics & Information Management: On the Radar: Birst

Birst is a multi-tenant Software-as-a-Service (SaaS) provider of data warehousing, business intelligence (BI), and analytics for both public and private cloud deployments. Today we published this On the Radar briefing note that follows a simple “ten questions” format, which we designed to provide a concise but thorough overview of a company and its products and [...]

Posted on Tuesday, January 31, 2012 by

New report: On the Radar: Element8

Element8 Software is a technology startup that offers a software platform called xpoint which helps customers deliver business change projects and programmes. This On the Radar briefing note follows a simple “ten questions” format, which we designed to provide a concise but thorough overview of a company and its products and services. We use this [...]

Posted on Monday, January 23, 2012 by

So your brand has acquired 10,000 new followers on Facebook this month… now what?

Today we launched a new online, on-demand event focused on social analytics. As MWD’s Communications Director with responsibility for our online marketing and social media activities, this is a topic close to my heart. So it was with much interest that I listened to what my colleagues Angela Ashenden and Helena Schwenk had to say… [...]

Posted on Wednesday, January 18, 2012 by

It’s BPM Jim, but not as we know it

If you’re a BPM professional, here’s something you won’t want to miss. This morning we launched a brand new MWD Insights event on the topic of Adaptive Case Management, heralded by some as a new, more dynamic and flexible approach to business process management. Much of the current commentary on the topic pitches ACM and [...]

Posted on Wednesday, October 19, 2011 by

Analytics and the customer experience: making every interaction count

Last week we launched the latest in our series of MWD Insights events. This time the focus is on Customer Analytics. OK, I can hear you yawning. Sure, the concept of putting the customer first isn’t anything new, right? And we all know that finding – and keeping – customers is harder than ever before. [...]

Posted on Thursday, July 28, 2011 by