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Tuesday, June 24, 2008

A comprehensive analysis of IBM's BPM Suite

After months of tweaking and review, our coverage of IBM's BPM technology offering is now live. It joins our coverage of Appian, BEA (we're keeping an eye on this, of course, and will update it as soon as is practical), Lombardi, Software AG and TIBCO.

We've been working on this assessment since the autumn of 2007: the delay is mostly due to the breadth of IBM's portfolio (the assessment report runs to 33 pages, whereas most of the others come in around 20 pages) - combined with the fact that, just as we were about to finalise the report, IBM changed its portfolio positioning, introducing the BPM Suite. Anyhow the effort has been worth it - we think the result is pretty comprehensive and definitely worth reading if you're in the process of selecting a BPM technology vendor.

The IBM BPM assessment report is available as part of our Guest Pass library, here; the detailed comparative scoring information, which you can personalise in line with your preferences and constraints, lives in the online vendor comparison tool that's part of our BPM continuous advisory service. Although this service isn't free, you can get a 7-day free trial, so you can use the tool now to see how IBM stacks up in the context of your own environment and preferences - just fill in this form.

Next up is Pegasystems - the assessment process is already underway.

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Thursday, May 22, 2008

IBM's identity management becomes user-centric: HP's identity management exit strategy

Courtesy of InternetNews on Tuesday I learned that IBM has added support for OpenID, Windows CardSpace and Eclipse's Higgins Identity Framework to its Tivoli Federated Identity Manager (FIM) offering. As one of the enterprise identity management heavyweights, IBM's announcement is an important endorsement of user-centric identity approaches. Such approaches are still in the formative phase of the adoption curve, particularly in the enterprise, so I see this is an investment for the future for IBM. IBM's significant installed base should help to increase awareness, particularly for organisations supporting external user communities.

IBM's press release provides more details on the user-centric credentials (no pun intended!) of FIM. It also discusses the product's SOA Identity Service, which is designed to address some of the challenges associated with identity lifecycle management and audit where service-oriented approaches are applied to siloed applications with siloed security. These challenges are something I highlighted back in February 2006 and are a barrier to the realisation of the value of SOA as it moves out of project-level deployments. I see the SOA Identity Service as the more important aspect of this announcement, with SOA being a more pressing IT (and hopefully business) concern than user-centric identity.

As an aside, the InternetNews article mentions that the enterprise identity management market
is becoming increasingly competitive with offerings from HP, CA and Oracle.
Can't fault the journalist on CA and Oracle ... but HP! Earlier in the year the company announced that it was no longer going to be selling its Identity Center products to new customers: hardly a competitive force. As part of this (hopefully for its customers) graceful retreat from the market, HP announced that it has established an exclusive agreement with Novell whereby the two companies will
jointly offer migration services, HP will resell Novell identity and security management solutions and Novell will license HP Identity Center technology
When HP originally announced that it was exiting the market, it stated that it would continue to support and develop Identity Center for its existing customers so I was somewhat surprised to see it offering a migration programme. I wonder whether those customers didn't see this as an effective way forward for what is critical infrastructure. Whilst the programme was a surprise, the partner wasn't. Where else could HP have gone? BMC, CA or IBM: hardly, given the competition in the IT service/systems management markets (and numerous others in the case of IBM). Sun: difficult given competition in the hardware space. Oracle: would have made things difficult for HP's SAP alliance team. Microsoft: lacks the heterogeneous environment support and breadth of functionality that HP's customers need. So, whilst I am sure the sentiments behind Ben Horowitz's (VP and GM, Business Technology Optimization, Software, HP) statement that HP chose Novell
because of its outstanding set of technologies, recognized market leadership and tremendous commitment to working with HP customers
are real, the company didn't have too many others to chose from!

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Wednesday, March 12, 2008

Just like buses ...

... you're waiting for an identity management acquisition and then along come three at once. This time it's IBM which has acquired 40-person, privately-held Encentuate. If you think that Ecentuate's size is indicative of gap-filling motivations from IBM then you'd be right. The 7-year old company is a specialist in enterprise single sign-on (ESSO), which until now has been provided through IBM's OEM relationship with Passlogix. Clearly, owning rather than OEMing technology gives IBM greater control of its ESSO destiny - particularly as Encetuate is Java-based which should help with integration with the broader Tivoli identity management portfolio. In fact, during the announcement briefing the two companies explained how Tivoli Identity Manager is already able to manage Encentuate provisioning (although there are no production customer deployments). This is presumably the result of work that IBM Global Services did with Encentuate at the Singapore Government: the two companies weren't technology partners.

Having said this is largely about filling gaps in the IBM identity management portfolio, Encentuate does bring more than ESSO to the IBM table. The company has done a good job of integrating with a variety of strong authentication solutions and has a rather nifty ability to take physical access tokens (door swipes and so forth) so that they can be used as second authentication factors. Encentuate also has some neat audit and compliance capabilities which IBM will undoubtedly tie into the Tivoli Compliance Insight Manager (based on the acquisition of Consul in late 2006). In addition to the technology upside, Encentuate could also help IBM in the healthcare market, where smaller players such as Imprivata and Sentillion have done quite well: there's a good smattering of healthcare customers amongst Encentuate's 80.

Overall a smart acquisition by IBM. I am not so sure whether IBM's Tivoli Access Manager for Enterprise Single Sign-on customers will be quite so happy though. The company has committed to continued support but the next iteration of the product is going to shift from Passlogix to Encentuate. IBM will make it attractive for them to move but replacing identity and security solutions is, by definition, a risky business and I am sure they will have to carefully balance the risks of moving against those associated with sticking with a product which is not going to see further development.

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Friday, October 12, 2007

Oracle proposes to buy BEA

Oracle today confirmed

that it delivered a letter to the Board of Directors of BEA Systems, Inc. (NASDAQ: BEAS) on October 9 in which Oracle proposes to acquire BEA for $17.00 per share in cash. The $17.00 per share offer is a 25% premium over yesterday's closing price of $13.62.

This acquisition has been long-discussed so I can't say I find the news particularly surprising, particularly with Carl Icahn recently upping his stake in the company. I think this just makes it more likely that Oracle's proposal will be accepted.

This is primarily as a market share grab by Oracle. It does plug some gaps in the portfolio - particularly around business process management (based on BEA's Fuego acquisition), where Oracle only has basic BPEL web services orchestration; adds some telecoms vertical market capabilities to complement Oracle's vertical market push and the virtualisation work that BEA has done with the WebLogic Virtual Server Edition. Also, there's the opportunity for Oracle to tap into the healthy Tuxedo base. With a significant chunk of Oracle's profitability coming from maintenance, the revenue from BEA's customer base will suit its business far better than it did BEA which was suffering with its inability to grow license revenues.

This is yet another example of the bigger specialist players getting squeezed out by the industry goliaths - IBM, Microsoft, Oracle, SAP - and the open source, smaller best-of-breed players. SAP's recent acquisition of Business Objects is another example (although that did plug a few more gaps). It leaves some of the other bigger specialist players - TIBCO, SoftwareAG (and to a lesser extent Progress and Red Hat) in an interesting position. On the one hand they will be more attractive, particularly for SOA and BPM, to customers looking for an application-independent infrastructure offering. On the other, though, taking market share for those customers from BEA is one thing: taking it from Oracle quite another. Ultimately, IBM is the big beneficiary in this regard.

In summary, then, I see: the acquisition going ahead; BEA's customers looking worried as they see themselves with an application-dependent infrastructure stack; IBM looking happy at the prospect of providing those customers with an application-independent alternative; the likes of TIBCO and Software AG pondering their options; and SAP and Microsoft carrying on in there own sweet way.

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Thursday, October 04, 2007

Collaborative productivity makes its mark on the desktop

The last couple of weeks have seen a wave of product launches and announcements at IBM Lotus, coinciding with the Lotus Collaboration Summit which took place on 18th September. A new version of Quickr is expected in the spring, along with a new product, Quickr Content Integrator, which will enable import of content from Domino libraries and teamrooms, FileNet P8, Microsoft Outlook public folders and Microsoft SharePoint sites into Quickr. Tuesday also saw the release of Lotus Forms 3.0, IBM's XForms-based technology gained through its PureEdge acquisition in 2005.

Also announced was the release of Accelerators for WebSphere Portal - packaged portlets and connectors for integrating key IBM products into the portal, reducing implementation time (and cost). Five were shipped - Dashboard, Self-Service, Content, Collaboration, and Enterprise Software Suite. Of greatest interest to me was the Collaboration Accelerator, which provides integration for Sametime, Quickr and Connections.

Perhaps the most interesting announcement from IBM is the release of Lotus Symphony, a suite of office productivity tools which are available for free, and which are also shipped within the latest Notes release. IBM reported over 100,000 downloads during the first week of the beta availability of the Symphony software, highlighting the growing interest in alternatives to the ubiquitous Microsoft Office Suite. Based on OASIS' ODF (Open Document Format) standard, Lotus Symphony supports Office formats as well as Lotus Smartsuite formats, and runs on both Windows and Linux.

This news was followed last week by the announcement of Microsoft Office Live Workspace - a Microsoft-hosted SharePoint workspace which allows users to access and share documents online. Described as an extension to the desktop Office suite, it can also be accessed by other desktop suites such as OpenOffice, and will be available in beta sometime in November. Widely touted as Microsoft's answer to Google Docs and Spreadsheets, Microsoft claims it is not targeted at the enterprise market, rather at small businesses and home users.

These announcements, along with those services from vendors such as Google and Zoho, highlight the emerging transition in how people want to use their desktop software - personal productivity, which so successfully established Microsoft's stronghold on the desktop, is now giving way to collaborative productivity. It is no longer enough just to create, we now need to work with others to do this, and we are demanding that the software market catches up to support and enable this. All this activity is healthy for the desktop software market - which has been pretty stagnant for the last 10 years - and the entry into the market and buzz from players such as Google and Zoho are clearly making the giants sit up and take notice.

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Friday, June 15, 2007

IBM to buy Telelogic: Rational, but not inspirational

I know in the blogosphere, waiting a few days to provide comment on an announcement like this one hardly puts me at the leading edge - but hey. Although I can't claim to be breaking any news, there are a couple of other points about IBM's purchase of Telelogic that I think are worth making.

As many other commentators have explained, in one respect the purchase of Telelogic takes Rational back to its roots as a tools provider to assist with the development of embedded systems. In this respect, the purchase of Telelogic is really all about IBM capturing market share and consolidating the market for engineering tools for complex systems development. This analysis was given extra weight by comments made by Danny Sabbah, the General Manager of IBM's Rational business, when he stressed that investment in Telelogic's tools and capabilities would absolutely continue. If IBM keeps the commitment made by Danny Sabbah, Telelogic customers can breathe a sigh of relief, and so will IBM. Embedded software developers love their tools, and many Telelogic customers will have made an explicit decision in the past not to go with Rational.

When you look at this (the biggest) part of Telelogic's business it's clear that this isn't just the usual story of mature markets consolidating, however. Back in 1999 I spent more months than I care to remember on this project, which convinced me it was only a matter of time before ubiquitous broadband networking, consumer electronics and the digitisation of content would open up major new markets for tools vendors. The "pervasive computing and content" thing is starting to happen in earnest, in a variety of sectors - including automotive, healthcare, consumer electronics, retail and travel. Where these things come together, consumer-friendly (and that means high-performance, highly-reliable, bulletproof) software is appearing in more places and in more guises. This is new market opportunity, and Telelogic gives IBM the chance to grab more of it.

So far, so Rational.

But what's been more interesting of late, to me at least, is not Rational's heritage but it's future direction. IBM has made it clear that Rational's focus is shifting from being a provider of development tools to being a provider of tools to help manage the process of software delivery - and helping customers turn IT inside-out. A big gap here has been in the provision of tools that really help customers model above the level of individual systems, and the surprise to me has been that although Telelogic has these (obtained when it bought Popkin back in 2005) IBM's early talk hasn't put much emphasis on their value. To me this is a major missed opportunity as it's a capability that more and more "mainstream" businesses with IT organisations are starting to realise that they need. Enterprise Architecture competency is quite thin on the ground and IBM has a chance to take a significant step forward in guiding customers here.

Assuming IBM does start to think and talk a bit more about Telelogic's enterprise modelling tools (which would seem to make sense, you'd think) my take is that this is one area where the technology would be best served within Rational's own product management structure rather than under Telelogic. As Rational moves its focus more towards managing the process of software development, the Telelogic assets naturally form a specialised sub-piece within the overall picture - but System Architect fits naturally alongside things like RAM, RMC, RPM, and some other stuff I can't talk about yet.

So - I really hope we start to see more from IBM about how the more mainstream capabilities of Telelogic will be taken forward, and if/how it will start to separate those mainstream capabilities from the specialist "complex systems engineering" capabilities.

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Thursday, June 07, 2007

Microsoft's Dynamic IT: it's a start

I have just returned from a couple of days in Orlando, where I attended a Microsoft Server and Tools Business analyst summit which coincided with the company's TechEd conference. The RedMonkers James and Coté did a great job of live blogging the event (here, here, here, here, here and here) - and there was even some Twittering - but I needed the joys of a 9 hour transatlantic flight to collect my thoughts.

The big news at TechEd and the focus of the analyst summit was Microsoft's Dynamic IT for the People-Ready Business (Dynamic IT) strategy, which the company describes as building

on the company?s Dynamic Systems Initiative and ongoing Application Platform efforts to provide customers with the key areas of technical innovation necessary to make their IT and development organizations more strategic to the business

In other words it's a framework which builds on a number of Microsoft's most significant, but historically largely disconnected, initiatives which is designed to help customers understand how they can be combined to increase the business value of IT. This is long overdue, for a couple of reasons.

First, whilst Microsoft has used language in the past which implies linkage between the different initiatives and associated products, such as 'design for operations' for DSI and .NET, it's not always been clear how the implication becomes reality. For example, how do the System Center management tools exploit operational policy requirements defined in Visual Studio and how do those requirements map to policies defined in Windows Communication Foundation? Dynamic IT sets out to make the linkage explicit.

Second, Microsoft has lacked a cross-company vision for enterprise IT (for want of a better term) within which to frame discussions with customers and around which it can rally the troops. I'm thinking here of things like IBM's On Demand, HP's Business Technology, Oracle's Fusion etc. There's People-Ready of course but I think that's about more than Enterprise IT. Dynamic IT provides Microsoft with a competitive alternative and one that is more reflective of current reality than future aspiration.

There are four aspects to Dynamic IT where Microsoft plans to focus innovation:
  • unified and virtualized
  • process-led, model-driven
  • service-enabled
  • user-focused
built on a federated, interoperable and secure foundation. Obviously, it's still very early days but I do think Microsoft has a lot of work to do if it's going to achieve what I believe it hopes to with Dynamic IT.

For example, in his keynote when Bob Muglia talked about process-led, model-driven he discussed process-led in terms of the application lifecycle, BizTalk, Windows Workflow Foundation and Office Business Applications and model-driven in terms of System Center and IT management models (based on Service Modelling Language and the Common Model Library). What he didn't do was explain the relationship between the two. When describing service-enabled, he focussed on .NET, SOA, web services and software plus services, primarily from the bottom-up, developer perspective (consistent with Microsoft's initial foray into SOA) but failed to tie that into the end-to-end service lifecycle - Big SOA - and thus process-led, model-driven. (As an aside, I think Microsoft is also missing a trick when it comes to information and data as a service but that's for another day).

As well as explaining the relationships between the different aspects of Dynamic IT, Microsoft also has to be very careful that it doesn't fall back into the trap of using it simply as a framework for categorising its products. Increasingly, the key concerns of the people it is trying to reach with Dynamic IT don't fall into neat product categories and Microsoft has struggled in the past to articulate the joined-up propositions required to address these concerns because of its focus on product stovepipes (as I discussed here).

What I think Microsoft needs, as I explained during various meetings at the summit, are scenarios and associated case studies to bridge between the framework and the products and emphasise the linkage. This will also serve to highlight the importance of the three foundational aspects - federated, interoperable and secure - which might otherwise be lost and to tie into Core, Application Platform and Business Productivity Infrastructure Optimization roadmaps which Microsoft is using to help customers understand how they move forward from where they are today.

For Microsoft's customers and potential customers Dynamic IT is a positive sign that company is beginning to recognise that you are more concerned with the outcomes from deploying the company's technologies than you are about the technologies themselves or the way that Microsoft chooses to structure itself to develop and sell them. Over the coming months you should be looking to Microsoft to fill out the framework and seek explanations for how the pieces fit together today and how the company plans to enhance that integration going forward.

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Tuesday, January 30, 2007

We the librarian

Dan Gillmor coined the phrase "we the media" in his book of the same name, to capture the sense of the shifts that blogging and other web-based publishing tools are gradually creating in the world of journalism. Globally-available news, analysis and comment are now not only available through the traditional "broadcast" channels; anyone (in theory, at least) can add their voice and have their say. One easy-to-see symptom of this shift is the increasing use of camera phones by regular citizens to augment major news stories - capturing images of floods, accidents, and crimes in ways that centralised news gathering organisations can't.

At IBM's Lotusphere conference in Orlando last week, the company unveiled a collection of online "social software services" called Lotus Connections. If the company succeeds as we suspect it might, this release is ushering in a new phenomenon: "we the librarian".

All five of the service components of Connections are intertwined, adding value to each other. Central to the value of all, though, is a social bookmarking service called Dogear which is designed for use within organisations. Employees use Dogear to tag resources that they want to bookmark, for later recall. These tags are defined by each individual, according to their taste (as is the case with established "public" services like del.icio.us). As is also the case with del.icio.us and other similar services, each individual's set of personal tags can be made available to the rest of the organisation. What's interesting is that Dogear goes further, offering suggestions for tags as you start to enter your own choice. You can plough your own furrow, in other words: but DogEar shows you how other people are tagging their information, gently encouraging you to share common tags for common ideas.

What no-one is saying is that what's really going on here is a reinvention of knowledge management that turns traditional thinking on its head. Traditional knowledge management relied on the skill of a privileged team of "knowledge architects" a priori defining information taxonomies, which organisations had to try and conform to in their day-to-day information creation and searching activities. The problem is that information is very rarely the kind of beast that's happy to be tamed and confined within static structures: its structure and importance morph over time. Most "traditional" knowledge management efforts failed to deliver business value. They created environments that were too brittle, and people quickly became disenchanted. The cost of knowledge contribution and categorisation was just too high.

Social bookmarking technologies like Dogear provide a tantalising way to rediscover the potential of knowledge management. With a system based on social bookmarking there is no central librarian, locked away in an office, creating taxonomies that are dead before they're even used; there is only a group of individuals, collaborating on creating a common understanding of important business information that can be shared by all, at low cost (no tedious or complex information categorisation or search tools are involved). We just tag as we go, and the tags light our way. We are the librarian.

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