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Interviewing Avaya on Communications-Enabled Business Processes (CEBP)

The other week I participated in a podcast interview with Avaya’s Gordon Loader, discussing Communication-Enabled Business Processes (CEBP). This is something that Avaya’s been talking about for some time, but it’s only recently that it’s taken a little more form as an idea. The confluence of trends in collaboration, unified communications and BPM is something [...]