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BPM

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Fools with tools, Taylorism and BPM

Because one of the main themes of our research programs here at MWD this year has been the role of IT in improving customer experiences, I’ve been doing quite a lot of primary research work (including many case studies, some of which are published as reports) looking at how organisations are using BPM technology and [...]

Posted on Wednesday, October 27, 2010 by

BPM, Collaboration, MWD

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Assessing technology: life after MQs and Waves

Earlier in January, BPM consultant-cum-analyst Sandy Kemsley made some interesting points about how the big analyst firms “parcel up” their analyses of technology areas and vendors. Her catalyst was an observation on the way that Gartner and Forrester each segment the BPM technology space. BPM isn’t unique, but it is challenging as a segment for [...]

Posted on Friday, January 25, 2008 by