I’ve had some research into the role that systems integrators and consultants play in BPM initiatives as a priority for quite a while now, but most of my interactions until now have been with small specialist firms (the kind of firms that also, until recently, have really made most of the running as value delivery [...]
Posted on Thursday, September 22, 2011 by Neil Ward-DuttonLast week we launched the latest in our series of MWD Insights events. This time the focus is on Customer Analytics. OK, I can hear you yawning. Sure, the concept of putting the customer first isn’t anything new, right? And we all know that finding – and keeping – customers is harder than ever before. [...]
Posted on Thursday, July 28, 2011 by Beth BarlingI’ve just returned from another lightning trip to the US – this time to take in PegaWorld, Pegasystems’ annual user conference. The company is currently publishing full-year revenue guidance of around $430m for 2011 – up from $330m or so last year – which means it’s grown 30% in each of the last three years. [...]
Posted on Thursday, June 9, 2011 by Neil Ward-DuttonLast week I made my annual 24-hour flying visit to the US east coast and the Progress Software analyst day. Last year CEO Rick Reidy laid out plans to create a $1billion company by bringing together a number of its brands (particularly Savvion, Actional, Apama) together under the concept of ‘Operational Responsiveness’ through ‘Responsive Process [...]
Posted on Tuesday, May 17, 2011 by Neil Ward-DuttonLast year, I was doing some research on the current state of support for BPM initiatives within the consulting / systems integration (CSI) community – looking particularly at the larger players (Accenture, Deloitte, Capgemini and so on). I’d come across a number of cases where BPM projects had turned out to be tougher than they [...]
Posted on Monday, March 14, 2011 by Neil Ward-DuttonI was on the way back to the office from a briefing with BPM vendor Pegasystems yesterday, where we’d had an interesting discussion about the relative roles that BPM and SOA can play in business transformation for customers. We agreed that BPM, done right, is as much of a discipline that organisations can use to [...]
Posted on Thursday, July 26, 2007 by admin
