If you’re a BPM professional, here’s something you won’t want to miss. This morning we launched a brand new MWD Insights event on the topic of Adaptive Case Management, heralded by some as a new, more dynamic and flexible approach to business process management. Much of the current commentary on the topic pitches ACM and [...]
Posted on Wednesday, October 19, 2011 by Beth BarlingLast week we launched the latest in our series of MWD Insights events. This time the focus is on Customer Analytics. OK, I can hear you yawning. Sure, the concept of putting the customer first isn’t anything new, right? And we all know that finding – and keeping – customers is harder than ever before. [...]
Posted on Thursday, July 28, 2011 by Beth BarlingFor most organisations, email remains the primary tool for enabling online collaboration, to the extent where we use it not just for messaging, but also for group discussions, document collaboration and managing tasks, among other things. However, despite our dependence on email, there is a growing sense that we are spending too much on managing [...]
Posted on Wednesday, May 4, 2011 by Angela AshendenTomorrow (Feb 16) I’m going to be presenting a webinar on the above topic, courtesy of Active Endpoints. Having spent a fair amount of time talking to telecoms service providers over the past few years, the role of BPM has always been something I’ve been keen to promote to this community. Looking at the storm [...]
Posted on Tuesday, February 15, 2011 by Neil Ward-DuttonOn Jan 25 we launched the fourth in our series of online, on-demand MWD Insights events: this one focused on the topic of Process Intelligence. The topic of Process Intelligence has received quite a lot of attention over the past couple of years, but we find that despite this, there’s still a lot of confusion [...]
Posted on Thursday, February 10, 2011 by Neil Ward-DuttonThis week we launched the latest in our series of MWD Insights events. This time we’re looking at Process Intelligence (PI). PI is something that’s been around as a concept for a while now, but we’ve found a lot of confusion out there still as to what its focus and scope actually is. Is it [...]
Posted on Thursday, January 27, 2011 by Beth BarlingDon’t forget to check out our FREE MWD Insights collaboration event – How to get your people talking: the secrets of successful collaboration and Enterprise 2.0. The event, which is available on-demand so you can view it as and when it’s convenient, includes a keynote presentation by me, accompanied by two case study interviews with [...]
Posted on Tuesday, October 12, 2010 by Angela AshendenToday MWD launched a new free online event targeted at senior business and IT decision makers within enterprises with roles to play in driving collaboration and knowledge management improvements. The event – How to get your people talking: the secrets of successful collaboration and Enterprise 2.0 – includes a keynote presentation by MWD’s collaboration expert [...]
Posted on Tuesday, September 28, 2010 by Beth BarlingLater this month (Sept 16th to be precise) I’m going to be presenting a webinar on the above topic, courtesy of Active Endpoints. The subject is one I’m very passionate about: how organisations can best set themselves up to maximise their chances of success with BPM by working collaboratively across multi-disciplinary teams. As the introduction [...]
Posted on Friday, September 3, 2010 by Neil Ward-DuttonA few days ago I trailed our Guest Pass webinar on the topic “When BPM and Collaboration collide“. As promised, the webinar is now available for access. Just make sure you’re signed in with your Guest Pass credentials and you’ll be good to go. (You’ll need to ensure that Flash is installed and enabled in [...]
Posted on Monday, December 14, 2009 by admin
