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Singularity resources and links
Video: What is Case Management?
Want to quickly find out about Case Management? Take this two minute animated tour with Singularity to understand what Case Management is and to learn how to identify a Case Management problem.
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Vendor Insight Report
Singularity: Integrating BPM and Case Management for the Microsoft platform.
>> Download Report
Free Chapter: Taming the Unpredictable
“Taming the Unpredictable” addresses the practical challenges of creating an Adaptive Case Management solution. Leading practitioners of ACM share thought leadership, straightforward advice and insightful case studies.
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gold sponsor: Singularity
ACM and Business Agility for the Microsoft-aligned Organization
Is your organization under increasing pressure to adapt frequently and in aggressive timescales? In order to achieve this, you must have business processes that are responsive to change, that enable you to take initiative – you need Business Process Agility.
“Agility is the ability of an organization to sense opportunity or threat, prioritize its potential responses, and act efficiently and effectively”.
Products
Singularity's Case Management Solution, based on our TotalAgility product platform, has been recognized by Industry Analysts as a Leader in the Dynamic Case Management Wave Q1 2011. It enables case workers and administrators to easily manage the mixture of correspondence, structured and unstructured data, resources and processes that constitute most case folders.
Singularity Case Management delivers the following benefits:
- Consolidated real-time view of cases and all associated data, files and correspondence using an intuitive interface
- Instant access to live information for case workers
- Measurable improvements in case completion times, customer response times and case effort and cost
- Frees case officers and case workers from managing large amounts of paper forms and records
- Automation of mundane or repetitive tasks frees case workers to focus on adding value
- Reduced processing errors through reduced manual records, data entry and hand-offs
- Automatic initiation of activities and processes in reaction to predefined events speeds up case processing
- Out-of-the box advanced integration capability allows users to leverage and maximise ROI on legacy and enterprise systems
- Reminder handling for correspondence tracking
- Instant alerting, notification and escalation drives work to the right people at the right time
- Comprehensive, flexible reporting capability for management reporting, ad-hoc queries and performance analysis
About Singularity
Singularity creates agile organizations that are continually more efficient, productive and responsive. We enable companies to sense opportunities, prioritize their responses and act to make positive change. This is achieved through the implementation of our industry-leading Business Process Management (BPM) and Case Management products.
Singularity’s mission is to populate the world with agile organizations. As the leading Business Process Agility specialist we today serve clients in over 30 countries from our offices in London, New York, Singapore, Ireland and India and through our network of partners globally. Acclaimed by leading industry experts, as the best in our field, we provide a unique combination of thought leadership and practical help that creates a new generation of successful organizations.
To learn more visit www.singularitylive.com