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Nimbus Partners resources and links

Carphone Warehouse: What we did

Standard Operating Procedures deployed to 815 stores using Nimbus Control - driving improved customer service. See it in action...

How we did it

Ashley Cook, Business Operations Director - describes Carphone Warehouse’s approach, the actual implementation and benefits achieved...

Passionate About Process

During 2010 the roll-out of process excellence initiatives spread right across CPW’s holding company Best Buy Europe thanks to the formation of a BPM Centre of Excellence. See a variety of videos which explain the journey here.

Nimbus TV

Customer case studies

A cross-section of Nimbus customers share their process challenges, how they came to use Nimbus Control and the benefits they achieved.

gold sponsor: Nimbus Partners

Delight customers with improved processes

Nimbus clients make rapid improvements to customer experience, using a people-centric approach to process management. With people-centric processes, users on the front line actively participate in continuous performance improvement. Best Buy Europe / Carphone Warehouse measurably improved store performance and customer satisfaction in just six months. Watch the videos on the right to see how, and listen to the case study interview between MWD Advisors and Carphone Warehouse's Head of Business Operations, Chris Jones.

About Nimbus Partners

Since its inception in 1997, Nimbus has helped over 700 organisations including AstraZeneca, Barclays, Best Buy Europe / Carphone Warehouse, Chevron, Cisco, HSBC, JP Morgan, Nestlé, RBS, Sara Lee and Sony. Our BPM application “Nimbus Control” helps companies improve performance, efficiency and compliance.  Headquartered in the UK, Nimbus has offices in 10 countries.

Nimbus Control - BPM application

Nimbus Control allows clients to capture, manage and deploy their operational processes and supporting information to all of their people. So why “people-centric”?  If you’re trying to improve customer experiences, you need to ensure those on the front-line understand what’s required of them.  Automation is important, but great customer service is ultimately not just about systems, it’s about ordinary people delivering great results, consistently at the time and place which counts. It’s an approach which works on the shop floor for Carphone Warehouse, in call centres (such as Best Buy) and on the production line at Nestlé factories. Improve quality, reduce waste, reduce cycle times and ensure compliance.

Our clients find that the Nimbus approach to process management delivers faster and more successful results for a wide-range of process-led initiatives, including:

• Business transformation
• Process improvement
• Integrated compliance management (FDA, Sarbanes Oxley, FSA, ISO)
• Operational control and risk management
• Performance management (including process related scorecards and metrics)
• Software implementation (typically SAP and Oracle process mapping)
• Business process outsourcing & shared services
• Business continuity management

Nimbus is a Microsoft Gold Certified Partner (ISV), an SAP Software Partner, an Oracle Partner and a Salesforce.com Partner.