exhibition hall

The exhibition hall is now open! Simply click on the sponsor logo to visit our sponsor's virtual online booth page to read about their offerings and access other complimentary resources!

gold sponsor

If you would be interested in exploring our sponsorship packages please email us at sales@mwdadvisors.com

media partner

Continue the debate with our media partners at CIO UK.

Why should you invest your time in this event?

In today’s uncertain economy where sustaining a competitive advantage is growing increasingly challenging, organisations need to make every customer interaction count. But excelling at optimising the customer experience is far from straightforward. Not only are today’s customers more discerning and more demanding than ever before, but they are also utilising a greater variety of touch points and channels to communicate and do business. The potential to confuse and disappoint customers abounds.

If you are responsible for managing your organisation's customer service strategy, and the tools and processes required to suppor it, you need to invest your time now to:

• Understand how leading companies are taking a more forward looking approach by leveraging analytics during the customer interaction process to continuously learn about their customers, determine what’s the best offer, and service customers in a more proactive and personalised way.
• Understand how these organisations also use interactions as an opportunity to identify the factors that cause or hamper customer profitability.
• Gain valuable tips on how to share data and coordinate decision flows across different functional silos to ensure decisions are in line with organisational goals.
• Gain an understanding of what role technology plays in enabling an integrated multi-channel view of the business underpinned by a complete and consistent view of the customer base to ensure consistency and relevancy in the way customers are serviced.

This event will also be of interest to strategists, business development, and product managers from ISVs who are providing products and services in this space. Finally, it will also be relevant to business development managers from Systems Integrators who may be able to assist companies wishing to take advantage of analytics technologies and services.