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Pegasystems resources and links
Pega customer service assessment
Complete this free customer service assessment to help you determine whether your customer service processes and technology are successfully delivering an experience that is both good for your customers and your bottom line. Go to survey.
Decision Management
Pega Decision Management helps businesses optimize every customer relationship and interaction to satisfy both customer needs and business objectives at the same time. With Decision Management, business users can implement a personalized management strategy for each customer that guides every customer interaction and decision. Download datasheet.
Customer Process Manager
Customer Process Manager (CPM) is Pega's customer service desktop application. CPM delivers a rich framework of customer service processes that uses the power of rules driven business process management (BPM) to intelligently integrate application functions, essential enterprise data, and human tasks into efficient and streamlined customer-centric processes. Download datasheet.
CRM For Our Times
Learn how Pega CRM works end-to-end to help customers maximize the customer experience while reducing costs. Customer interactions are one touch and many processes are automated making it easy to manage the customer experience across multiple channels. Play video.
Doing the Right Thing: The Use of Predictive Analytics in Business Processes
Predictive analytics for the rest of us: how can business stakeholders benefit from Pega’s predictive analytics solutions? Download whitepaper.
Next-Best-Action Marketing
Despite all the hype surrounding customer centricity, many organizations still rely on product-oriented customer interaction. For example, traditional direct marketing in which each campaign is set up to promote a single product. While this approach aligns well with current thinking about budgeting, staff compensation, and organizational structures, it is at odds with customer centricity as well as the ultimate corporate objective - profitability. Download whitepaper.
gold sponsor: Pegasystems
Driving Customer Success with Pegasystems
Pegasystems drives customer centricity by allowing you to meet the changing needs of your customers through the entire customer lifecycle, from Acquisition, to Onboarding, Service, Retention, and Expansion.
Acquisition
Unified customer data, real-time decisioning and coordinated campaign strategies across every inbound and outbound channel dynamically generate the Next-Best-Action, offers that match the right customer at the right time.
Onboarding
Dynamic, real-time processes guide representatives and self-service customers through account set-up while automating front-to-back office tasks to reduce processing and fulfillment time.
Service
Put the power to innovate into the hands of the business owner, so that you can rapidly transform business ideas into optimal customer service processes by leveraging intelligent processes, predictive and adaptive analytics, and rapid integration with your existing CRM environment.
Expansion
A unified offer strategy across all channels combined with real-time cross selling/up-selling dynamically generates personalized offers and bundles to deliver the Next-Best-Action, the right proposition to the right customer at the right moment.
About Pegasystems
Pegasystems, the leader in business process management and software for customer centricity, helps organizations enhance customer loyalty, generate new business, and improve productivity. Our patented Build for Change® technology seeds the delivery of critical business solutions by directly capturing business objectives and eliminating manual programming. Pegasystems enables clients to quickly adapt to changing business conditions in order to outperform the competition. For more information, please visit us at www.pega.com.