MWD insight events
Social Analytics: Optimising your social media investments for better business outcomes
Are you asking questions about the impact and return of your social media investment? If so, this is the event for you. Available now, listen to four free webcasts led by MWD Principal Analysts Angela Ashenden and Helena Schwenk.
The event is designed to help organisations understand how social analytics can extract value from their existing social media marketing efforts - and provides practical next steps for getting the most out of a social analytics investment.
Platinum+ sponsor:
Exploring Adaptive Case Management : BPM for a new generation?
Available now, this new MWD Insights event focuses on how organisations can set strategies for technology-enabled business improvement that take the benefits, tradeoffs and capabilities of both ACM and BPM approaches into account - and helping enterprises pick the right tools for the right job.
Led by MWD's Research Director and BPM expert Neil Ward-Dutton, this new event featuring four bite-size analyst webcasts will show how organisations can set strategies for technology-enabled business improvement that the benefits, tradeoffs and capabilities of both ACM and BPM approaches into account - and help you pick the right tools from the job.
Platinum+ sponsor:
Gold sponsors:
To enquire about sponsorship opportunities contact sales@mwdadvisors.com.
Visit our sponsors' virtual booth pages in the exhibition hall to access a range of complimentary resources.
Analytics & the customer experience: making every interaction count
Available now, this MWD Insights event focuses on how organisations can maximise the opportunities that come from interactions by using analytics to predict a customer’s needs and wants, offer personalised recommendations, reward loyalty and deal with issues in a proactive and timely manner. Getting this right means that organisations improve their ability to drive sales, retain high value customers, increase business from existing customers and improve responsiveness — all of which can lead to greater customer loyalty, advocacy and, ultimately, profit for a business.
Led by MWD’s Principal Analyst for Analytics and Information Management Helena Schwenk, this new event will equip enterprises with the insight and guidance they need to understand how analytics can help them be smarter about how they service their customers.
Gold sponsor:
To enquire about vendor sponsorship opportunities, please contact sales@mwdadvisors.com.
Email in the Cloud: hype, opportunity and your collaboration strategy
On 19 April 2011 MWD Advisors launched a new Insights event focused on the evolving email market and what it means for organisations' email and collaboration strategies. Viewed as a business-critical tool by most organisations, email offerings have become relatively stagnant over the past decade. However the emergence of new, hosted alternatives is prompting a shake-up. At the same time, as alternative collaboration software tools such as instant messaging, web conferencing and online communities gain traction, the long term role of email is being challenged.
Visit the event now to view two free interactive webinars.
This event is supported by the following sponsors. Visit their virtual booth pages in the exhibition hall by clicking on the logos.
Gold sponsors:
Driving business agility and visibility with Process Intelligence
Available now, this on-demand, virtual online event focuses on how organisations can enhance business performance alignment across the enterprise through Process Intelligence. Visit the event lobby now to view the keynote presentations.
Process Intelligence is not a product you can buy off-the-shelf but blends together new and existing tools for measuring, monitoring and managing the business. Led by MWD's Neil Ward-Dutton and Helena Schwenk, this new event will equip enterprises with the insight and guidance needed to move forward with a Process Intelligence initiative, and will show how Process Management fits in as one big part of the jigsaw making up an overall Performance Management framework.
This event is supported by the following sponsors. Visit their virtual booth pages in the exhibition hall by clicking on the logos.
Platinum sponsors:
Gold sponsors:
How to get your people talking: the secrets of successful collaboration and Enterprise 2.0
On-demand event available now, free of charge. Visit the event page now to access the keynote presentation and in-depth case study interviews.
This on-demand, online event focuses on how organisations can improve internal collaboration through the use of online communities. 
The event includes a keynote presentation by MWD's Principal Analyst for collaboration, Angela Ashenden, plus interviews with executives from British American Tobacco and Swiss Re, who are already enjoying the benefits of online communities. Learn from their experiences as they share their stories.
Also visit the event page to access other important online community resources.
Reinventing customer experiences with BPM
On-demand event available now, free of charge. Visit the event page now to access the keynote presentation and in-depth case study interviews.
When we ask organisations which business areas are most important for process improvement, we see strong consistency in responses: the areas which touch the customer. Organisations are realising that their current CRM investments haven’t enabled them to deliver the customer experiences they want to deliver. There’s growing realisation that an "outside in", customer-focused view can yield valuable insights and highlight opportunities for improvement in a way that the "inside out" perspective typically taken by yesterday’s CRM implementations couldn’t.
This event includes a 30-minute keynote webinar - "Applying BPM to customer experiences - opportunities, approaches and challenges" - followed by a series of enterprise case study interviews, starting with Irish Life Corporate Business and Pinnacle People. A free Guest Pass account is required to access the event content - register here.
Visit the event page now for further details and to access other important BPM resources.
This event is supported by the following sponsors.
Platinum sponsor:
Gold sponsors:
When BPM and collaboration collide...
On-demand webinar available now. View the webinar now.
This free webinar provides an overview of the related topics of Social, Collaborative and Dynamic BPM. In it we highlight the synergies between collaboration technologies and today’s BPM programmes. We look at the main drivers for interest in these synergies, why these topics are so important now, and what the business value of combining these two technology areas looks like. In addition we also look at the potential of new developments in the market and show how opportunities are likely to develop over the next 12 months.
This webinar is important for anyone currently implementing a BPM initiative, as well as anyone interested in the different aspects of how to build a business case for collaboration technology investment. The webinar is presented by Neil Ward-Dutton, MWD's Research Director and BPM expert, and Angela Ashenden, Principal Analyst at MWD and collaboration expert.
This webinar is available free of charge to all Guest Pass subscribers. View the webinar now.
coming soon...
Turbo-charging BPM initiatives with cloud computing
As BPM has become an area of mainstream industry interest, adopters are realising that BPM is essentially a collaborative activity – and that its value, above and beyond previous approaches to process improvement, is based on its ability to break down barriers and promote the sharing of information and insights about work, its efficiency and its effectiveness. Cloud computing models have the potential to turbo-charge BPM’s proposition because they enable organisations to work more openly, more widely, more collaboratively and more quickly.
On 18 April 2012 MWD Advisors will launch an on-demand, online event led by MWD Research Director Neil Ward-Dutton. The event will help you understand how you can turbo-charge BPM efforts with an injection of cloud computing - and will provide practical next steps to help you figure out which approach to take, and how to minimise risks and maximise returns.
To enquire about sponsorship opportunities contact sales@mwdadvisors.com.
in praise of MWD Insight events
"I have not seen this kind of easy to consume summary from any other analyst firm. Well done."
-- Major IT software and services company
want a MWD speaker?
"Your presentation and insight was perfect - it really added a terrific dimension to our event." -- Ed Van Siclen, VP, Technology and Partner Solutions, Adobe
MWD analysts are invited to present at a number of high profile events across the UK, Europe and the United States. All MWD's analysts are experienced public speakers with a track record of delivering engaging, thought-provoking content to audiences large and small.
If you're an event organiser and would be interested in having a MWD analyst speak at or facilitate your event, please contact Beth Barling for more information.
recent research
If you want to see the kinds of topics we can speak on, exploring our research library is a good starting point.
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