MWD insight events: online, on demand...
Empower your employees: 6 top tips for Social Intranet success
We all know that the use of Facebook and Twitter has exploded over the last few years, empowering individuals, organisations and brands to communicate and interact in new, exciting ways and on an unprecedented scale. Not surprisingly, now businesses like yours are starting to ask how they too can embrace social software internally to change established ways of working, and instead enable a more connected and productive workforce.
Available to watch on demand right now, this event will help you understand how you can embrace "social" concepts to breathe new life into your intranet.
Community partner:
Turbo-charging BPM initiatives with cloud computing
As BPM has become an area of mainstream industry interest, adopters are realising that BPM is essentially a collaborative activity – and that its value, above and beyond previous approaches to process improvement, is based on its ability to break down barriers and promote the sharing of information and insights about work, its efficiency and its effectiveness. Cloud computing models have the potential to turbo-charge BPM’s proposition because they enable organisations to work more openly, more widely, more collaboratively and more quickly.
Led by Research Director Neil Ward-Dutton, this on-demand webinar will help you understand how you can turbo-charge BPM efforts with an injection of cloud computing - and will provide practical next steps to help you figure out which approach to take, and how to minimise risks and maximise returns.
Media partner:
Social Analytics: Optimising your social media investments for better business outcomes
Are you asking questions about the impact and return of your social media investment? If so, this is the event for you. Available now, listen to four free webcasts led by MWD Principal Analysts Angela Ashenden and Helena Schwenk.
The event is designed to help organisations understand how social analytics can extract value from their existing social media marketing efforts - and provides practical next steps for getting the most out of a social analytics investment.
Exploring Adaptive Case Management : BPM for a new generation?
Available now, this new MWD Insights event focuses on how organisations can set strategies for technology-enabled business improvement that take the benefits, tradeoffs and capabilities of both ACM and BPM approaches into account - and helping enterprises pick the right tools for the right job.
Led by MWD's Research Director and BPM expert Neil Ward-Dutton, this new event featuring four bite-size analyst webcasts will show how organisations can set strategies for technology-enabled business improvement that the benefits, tradeoffs and capabilities of both ACM and BPM approaches into account - and help you pick the right tools from the job.
Analytics & the customer experience: making every interaction count
This MWD Insights event focuses on how organisations can maximise the opportunities that come from interactions by using analytics to predict a customer’s needs and wants, offer personalised recommendations, reward loyalty and deal with issues in a proactive and timely manner. Getting this right means that organisations improve their ability to drive sales, retain high value customers, increase business from existing customers and improve responsiveness — all of which can lead to greater customer loyalty, advocacy and, ultimately, profit for a business.
Led by MWD’s Principal Analyst for Analytics and Information Management Helena Schwenk, this new event will equip enterprises with the insight and guidance they need to understand how analytics can help them be smarter about how they service their customers.
Email in the Cloud: hype, opportunity and your collaboration strategy
This Insights event focuses on the evolving email market and what it means for organisations' email and collaboration strategies. Viewed as a business-critical tool by most organisations, email offerings have become relatively stagnant over the past decade. However the emergence of new, hosted alternatives is prompting a shake-up. At the same time, as alternative collaboration software tools such as instant messaging, web conferencing and online communities gain traction, the long term role of email is being challenged.
Driving business agility and visibility with Process Intelligence
This on-demand, virtual online event focuses on how organisations can enhance business performance alignment across the enterprise through Process Intelligence.
Process Intelligence is not a product you can buy off-the-shelf but blends together new and existing tools for measuring, monitoring and managing the business. Led by MWD's Neil Ward-Dutton and Helena Schwenk, this new event will equip enterprises with the insight and guidance needed to move forward with a Process Intelligence initiative, and will show how Process Management fits in as one big part of the jigsaw making up an overall Performance Management framework.
How to get your people talking: the secrets of successful collaboration and Enterprise 2.0
This on-demand, online event focuses on how organisations can improve internal collaboration through the use of online communities.
The event includes a keynote presentation by MWD's Principal Analyst for collaboration, Angela Ashenden, plus interviews with executives from British American Tobacco and Swiss Re, who are already enjoying the benefits of online communities. Learn from their experiences as they share their stories.
Reinventing customer experiences with BPM
When we ask organisations which business areas are most important for process improvement, we see strong consistency in responses: the areas which touch the customer. Organisations are realising that their current CRM investments haven’t enabled them to deliver the customer experiences they want to deliver. There’s growing realisation that an "outside in", customer-focused view can yield valuable insights and highlight opportunities for improvement in a way that the "inside out" perspective typically taken by yesterday’s CRM implementations couldn’t.
This event includes a 30-minute keynote webinar - "Applying BPM to customer experiences - opportunities, approaches and challenges" - followed by a series of enterprise case study interviews, starting with Irish Life Corporate Business and Pinnacle People. A free Guest Pass account is required to access the event content - register here.
Visit the event page now for further details and to access other important BPM resources.
When BPM and collaboration collide...
>> view webinar
This free webinar provides an overview of the related topics of Social, Collaborative and Dynamic BPM. In it we highlight the synergies between collaboration technologies and today’s BPM programmes. We look at the main drivers for interest in these synergies, why these topics are so important now, and what the business value of combining these two technology areas looks like. In addition we also look at the potential of new developments in the market and show how opportunities are likely to develop over the next 12 months.
This webinar is important for anyone currently implementing a BPM initiative, as well as anyone interested in the different aspects of how to build a business case for collaboration technology investment. The webinar is presented by Neil Ward-Dutton, MWD's Research Director and BPM expert, and Angela Ashenden, Principal Analyst at MWD and collaboration expert.
This webinar is available free of charge (free registration required).
our latest video webinars...
Bridging the gap...between process improvement and automation
We know from our research that involving process improvement professionals in process automation projects leads to better outcomes - so why aren't more organisations doing it? In this 28-minute video presentation, Neil Ward-Dutton presents the results of a survey of process professionals and shares the lessons learned to help you with your business transformation projects.
7 Steps to Process Excellence
In this 33-minute video webinar Mark McGregor walks you through the 7 steps to process excellence. Once you've watched the presentation download the accompanying report - both are free to access with a free MWD account.
in praise of MWD Insight events
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want a MWD speaker?
"Your presentation and insight was perfect - it really added a terrific dimension to our event." -- Ed Van Siclen, VP, Technology and Partner Solutions, Adobe
MWD analysts are invited to present at a number of high profile events across the UK, Europe and the United States. All MWD's analysts are experienced public speakers with a track record of delivering engaging, thought-provoking content to audiences large and small.
If you're an event organiser and would be interested in having a MWD analyst speak at or facilitate your event, please contact Beth Barling for more information.
recent research
If you want to see the kinds of topics we can speak on, exploring our research library is a good starting point.
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