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all research: big_data

Published: 28 May 13

This report examines RSA's implementation of web analytics and A/B testing tools within a centralised shared services team called the e-business hub. The company's analytic efforts are part of a wider ongoing initiative focused around improving website performance and enhancing the messaging, ...

Programs: analytics

Vendors: Adobe

Tags: A/B_testing, analytics, big_data, customer_analytics, personalisation, web_analytics

Published: 27 Feb 13

[24]7 is a provider of cloud-based predictive customer interaction offerings. This report focuses on the company's Predictive Experience Platform that has been developed to support agent-assisted or self-service customer interactions over the web, mobile, phone (via Interactive Voice Response ...

Programs: analytics

Vendors: Microsoft, [24]7

Tags: analytics, big_data, customer_analytics, customer_experience, predictive_modeling, speech_analytics

Published: 07 Feb 13

Founded in 2007, Revolution Analytics is a provider of analytics products and services based on the open source R statistical language. This On the Radar briefing note follows a simple "ten questions" format, which we designed to provide a concise but thorough overview of a company and its ...

Programs: analytics

Vendors: Revolution Analytics

Tags: analytics, big_data, in-database_analytics, open_source, R

Published: 01 Oct 12

Online communities vendor Jive Software provides social analytics capabilities in two key areas: to support monitoring of public social media sources through its Jive Fathom application, and to support monitoring and management of internally- and externally-facing online communities to help develop ...

Programs: collaboration; analytics

Vendors: Jive Software

Tags: analytics, big_data, communities, customer_analytics, social_software, text_analytics

Published: 01 Oct 12

Online communities vendor Lithium has two social analytics offerings: Lithium Social Media Monitoring, which enables searching and analysis of public social media sources, and Lithium Customer Intelligence Center, which helps organisations to monitor the "health" of their online communities.

Programs: collaboration; analytics

Vendors: Lithium Technologies

Tags: analytics, big_data, communities, customer_analytics, social_analytics, text_analytics

Published: 27 Sep 12

Salesforce Radian6 provides a set of capabilities to enable organisations to listen and understand to what is being said about them online, and engage in conversations across the social web. Alongside the recently acquired Buddy Media, a provider of social media marketing solutions, Radian6 is part ...

Programs: collaboration; analytics

Vendors: Salesforce.com

Tags: analytics, big_data, cloud_computing, customer_analytics, social_analytics, text_analytics

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