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all research: customer_experience
Showing results 1 to 6 of 6
Published: 27 Feb 13
7 is a provider of cloud-based predictive customer interaction offerings. This report focuses on the company's Predictive Experience Platform that has been developed to support agent-assisted or self-service customer interactions over the web, mobile, phone (via Interactive Voice Response ...
Published: 12 Dec 12
In this 16-minute webcast Helena Schwenk looks back on what has happened in the area of customer analytics and information management during 2012, and provides a look ahead to what you might expect from the year to come.
Published: 15 Feb 12
In the last five years social media has exploded into our consciousness and daily lives. Today the majority of businesses recognise the impact and influence of social media and have created their own social presence on platforms such as Facebook or Twitter. But many organisations are finding it ...
Published: 09 Nov 11
Oracle Real-Time Decisions (RTD) combines data and business rules with self-learning predictive models to help organisations automate and optimise high volume operational decisions. In contrast to other popular approaches to implementing predictive analytics, RTD focuses on learning from each ...
Published: 15 Sep 11
SAS Real-Time Decision Manager enables organisations to build decision processes that combine analytics insights, business rules and aspects of workflow processing to deliver real-time decisions and recommendations across customer channels to help organisations enhance the customer interaction ...
Published: 31 Aug 11
IBM SPSS Decision Management brings together a set of configurable technologies for predictive analytics, rules and optimisation designed to help organisations improve and automate the decision-making process. This technology forms the basis for a number of pre-packaged business modules built on ...