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Published: 13 Jan 10
This report examines software vendor OSIsoft's use of a wiki platform to enable knowledge sharing and collaboration between its specialist engineers and its Tech Support staff in order to improve customer service levels. MWD case study reports are designed to help organisations considering or ...
Published: 05 Jan 10
As vendors such as Google, Zoho and IBM gain increasing visibility and profile as providers of alternatives to the long time de facto standard for office productivity applications, Microsoft Office, this report examines the dynamics of the market today and addresses the key benefits and ...
Published: 11 May 09
With the rapid global adoption of consumer services such as Facebook and Twitter, "social" software and applications have become the new black, with the technology media buzzing with excitement about the new opportunities it presents. This report examines the value of social software in the ...
Published: 29 Jan 09
Driven by the continued success of companies like Salesforce.com, the software-as-a-service (SaaS) delivery model has become an increasingly important element of the mix of technology sourcing options available to enterprises over the past two years. With the recent announcements from IBM and ...
Published: 13 Dec 07
This On the Radar report looks at Socialtext, which sells an enterprise wiki that provides a collaborative environment for content creation, sharing ideas and progress tracking. The company has played a significant role in bringing the wiki concept closer to the business user through its simple ...
Competencies: collaboration
Vendors: Socialtext

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