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all research: Microsoft

Published: 23 May 13

This report examines global IT services provider Avanade's enterprise collaboration initiative, Avanade Fabric, and its implementation of a social intranet platform based on Microsoft SharePoint and NewsGator Social Sites. MWD Advisors case study reports are designed to help organisations ...

Programs: collaboration

Vendors: Microsoft, NewsGator

Tags: communities, culture, intranet, micro-blogging, portals, social_software

Published: 27 Feb 13

[24]7 is a provider of cloud-based predictive customer interaction offerings. This report focuses on the company's Predictive Experience Platform that has been developed to support agent-assisted or self-service customer interactions over the web, mobile, phone (via Interactive Voice Response ...

Programs: analytics

Vendors: Microsoft, [24]7

Tags: analytics, big_data, customer_analytics, customer_experience, predictive_modeling, speech_analytics

Published: 26 Feb 13

This report examines global insurance company Aviva’s use of Microsoft SharePoint Online to deliver a global intranet as part of its unifying "One Aviva" strategy. MWD Advisors case study reports are designed to help organisations considering or actively working with collaboration technology ...

Programs: collaboration

Vendors: Yammer, Salesforce.com, Microsoft, Cisco

Tags: intranet, practice, saas, strategy

Published: 27 Nov 12

In 2009 a landmark survey captured and benchmarked the state of the mapping and modeling tool market. In the summer of 2012 we conducted a new survey designed to identify trends, changes and areas for improvement. In this report we present the result of this latest survey, based on the inputs of ...

Programs: process

Vendors: TIBCO, Progress Software, Pegasystems, Oracle, Minitab, Microsoft, Metastorm, MEGA International, IBM, Holocentric, Casewise, BiZZdesign, BizAgi, Ben Graham Corp., Appian

Tags: BPA, BPAD, bpm, cloud_computing, Lean, modeling, process, process_mapping, process_modeling, saas, Six_Sigma, social_software, survey, trends

Published: 07 Feb 12

Due to the success of its on-premise, client/server email solution, Microsoft Exchange and Microsoft Outlook, Microsoft has come to dominate the enterprise email market in recent years. With the launch of Office 365 in 2011, the company is also now targeting the cloud email market, while offering ...

Programs: collaboration

Vendors: Microsoft

Tags: archiving, email, email_management, hybrid_cloud, management, saas

Published: 03 Aug 11

As an enterprise software platform which includes content management, search, business intelligence and portal capabilities, since entering the market ten years ago Microsoft SharePoint has become perhaps the most well-known collaboration platform in the market. While its background lies in ...

Programs: collaboration

Vendors: Microsoft

Tags: communities, team_workspace

Published: 09 Jun 11

This report examines UK postal services organisation Royal Mail Group's use of Microsoft's Business Productivity Online Suite (BPOS) to enable improved collaboration and faster decision making as part of a broader modernisation initiative. MWD case study reports are designed to help organisations ...

Programs: collaboration

Vendors: CSC, Microsoft

Tags: cloud_computing, culture, email, innovation, instant_messaging, outsourcing, saas, web_conferencing

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