synopsis

In opposition to prevailing IT industry hype, our recent BPM research study provides strong evidence that across Europe businesses are really only just starting out on the road to BPM. Organisations clearly understand the importance of "business process thinking" and are taking steps to improve the way that they work; but when we look for evidence of the formalisation of continuous process improvement that's a hallmark of the BPM philosophy, it's largely absent. In other words, if your organisation is actively implementing a BPM approach, then it's in the vanguard of BPM adoption. The fact that in practice BPM is still a new thing for most organisations doesn't mean we can't learn anything from the leaders, though. Our study also explored key differences between the experiences of the most mature BPM adopters, and the majority which was "just starting out".