synopsis

Driven by the continued success of companies like Salesforce.com, the software-as-a-service (SaaS) delivery model has become an increasingly important element of the mix of technology sourcing options available to enterprises over the past two years. Recently, a number of vendors have introduced SaaS-based BPM technology tools and platforms, eager to "surf the wave" and ensure that they don't miss out on any opportunities, should enterprises start to shift wholesale to using the SaaS model for their IT capabilities. In this context, enterprises need to answer two key questions. Firstly, what are the opportunities and challenges associated with using SaaS-based BPM tools and platforms? And secondly, to what extent should I consider using SaaS-based tools and platforms in my BPM implementation programme now and in the next couple of years?