synopsis

With the rapid global adoption of consumer services such as Facebook and Twitter, "social" software and applications have become the new black, with the technology media buzzing with excitement about the new opportunities it presents. This report examines the value of social software in the context of enterprise collaboration, looking at the business benefits that it offers both inside and outside the organisation, and providing advice to organisations wondering if this is something they should be considering. We highlight the different tools that may be described as being "social", as well as their relationship to collaboration software, and provide an overview of the current vendor landscape.