research library: report detail

BPM case study: London Borough of Southwark Council (with Vangent) 

Published: 19 Aug 2009 / 9 pages

Author(s): Neil Ward-Dutton

Programs: process

Members-only premium content.
Please see the options on the right for how to gain access.


This report examines the implementation of Adobe's LiveCycle Enterprise Suite at the UK's London Borough of Southwark Council by BPO provider Vangent. MWD case study reports are designed to help organisations considering or actively working with BPM technology understand how others have worked to obtain benefits from BPM implementation, and how they have worked to overcome challenges that have arisen along the way. All MWD's case study reports follow a standard model, and are researched using a standard process which is driven by senior MWD analysts.

key messages

  • With the right relationship and level of trust between those responsible for delivering IT systems, those enacting processes and those overseeing the business, big efficiency and effectiveness improvements can be made
  • If you really get under the skin of a particular challenge and approach a solution completely from the point of view of the 'customer', you will uncover significant opportunities for improvement.

table of contents

  • Case study key facts
  • Company background
  • Project background
  • Implementation characteristics and status
  • The approach
  • The results
  • Recommendations for adopters.

filed under:

Vendors: Adobe
Tags: bpm, europe, practice