BPM and business processes get social
synopsis
As BPM initiatives start to move beyond improving highly structured business processes to less structured, more dynamic processes, collaborative techniques and technologies start to play an important role in enabling these processes too. The result is that the disciplines of BPM and collaboration are becoming increasingly intertwined – both in terms of the technology offerings on the market, and in the way organisations think about them. This report examines the impact and influence of BPM on collaboration technology and vice versa, and outlines the key trends and opportunities emerging through this convergence – both in improving the process of process improvement through BPM practice, and in the operation of the resulting business processes themselves.
key messages
- Best practice BPM is inherently collaborative in nature, and tools are evolving to catch up with this
- Social BPM is about explicitly supporting an open, collaborative model of business process improvement
- Collaboration is also opening up the operation of processes - the result is 'Social Processes'. This is about explicitly enabling people to collaborate as they progress work through a process management system
- BPM practitioners should explore the new technology features coming to market and start to assess how and where they can best take advantage of them.
table of contents
- Summary
- BPM: the starting position
- As BPM matures, it's changing
- The impact of collaboration on BPM: two areas
- Social BPM
- Social Processes
- What should you do now?
filed under:
related research
