Collaboration case study: FINEOS

Published: 02 Nov 2010 / 7 pages

Author(s): Angela Ashenden

Members-only premium content.
Please see the options at right for how to gain access.

synopsis

This report examines software vendor FINEOS' use of online community software to add an informal communications layer to its customer support relationships, with a view to enabling customer self-service and a more interactive approach to product development.

key messages

Ensure you are clear on the scope and purpose of your community
Ensure you are able to try out different options in a 'sandboxed' environment
Plan and budget for maintaining the community
Don't forget to factor other service providers into your migration strategy.

Case study key facts
Company background
Project background
Implementation characteristics and status
The approach
The results
Recommendations for collaboration adopters
Best practice insights.

filed under:

Vendors: Igloo Software

Tags: communities, innovation, practice, process

buy this report for £180.00

add to basket
Change currency: EUR ¦ USD
Find out about our shop

for £115.00 more...

Buy a Personal Subscription and get complete access to all the premium research in this program (dozens of reports) for one year, for £295.00

tell me more