research library: report detail

BPM case study: BAA 

Published: 07 Feb 2011 / 7 pages

Author(s): Neil Ward-Dutton

Programs: process

Members-only premium content.
Please see the options on the right for how to gain access.


This report examines the implementation of technology from Pegasystems within BAA, the UK's leading airport operator. MWD case study reports are designed to help organisations considering or actively working with BPM technology understand how others have worked to obtain benefits from BPM implementation, and how they have worked to overcome challenges that have arisen along the way. All MWD's case study reports follow a standard model, and are researched using a standard process which is driven by senior MWD analysts.

key messages

  • Don't carry out process analysis and design as a standalone exercise - make sure that all the relevant stakeholders have a consistent understanding of the wider goals and context of the initiative
  • If you're using a third-party supplier to carry out the development work for your BPM implementation, strongly consider mandating an Agile method as the project management structure for delivering functionality
  • An Agile approach by your software delivery partner, with consistent engagement from your people, ensures ongoing recalibration and checking of development efforts.

table of contents

  • Case study key facts
  • Company background
  • Project background
  • Implementation characteristics and status
  • The approach
  • The results
  • Recommendations for adopters.

filed under:

Vendors: Pegasystems
Tags: agile, bpm, europe, practice, process

buy this report for £199.00

add to basket
Change currency: EUR ¦ USD
Find out about our shop

for £126.00 more...

Buy a Personal Subscription and get complete access to all the premium research in this program (dozens of reports) for one year, for £325.00

tell me more

related research

BPM case study: Maersk Line

Published: 06 Dec 2011
Programs: process

BPM case study: Pinnacle People

Published: 11 Aug 2010
Programs: process

Agile development in practice

Published: 20 Jan 2010

Agile development comes of age

Published: 09 Nov 2009

BPM and business processes get social

Published: 30 Jun 2010

stay in touch

Sign up for our weekly newsletter!