MWD Advisors
advising on IT-business alignment

research library: report detail

What drives IT service management requirements?

Published: 17 Nov 2006

Author(s): Jon Collins

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synopsis

IT service management harnesses the operational processes and technologies of IT management to maximise the value technology provides to the organisation. This report is the first in a set of two, which explains how organisations can frame their thinking about their requirements for IT service management. The second report, "Assessing IT Service Management", explains the criteria behind our assessments of vendors' offerings in this area.

filed under:

Competencies: IT service management
Tags: systems_management, comparison