synopsis

Over the last two decades, the enterprise email market has matured and consolidated to the point where Microsoft Exchange now accounts for around two-thirds of the installed software base. However new players are now challenging the on-premise email model with cloud-based alternatives. Email is approaching a fork in the road: both in terms of the level of investment that organisations are prepared to commit to managing email going forward, and in terms of whether email should still be the primary vehicle for online collaboration and communication. This report lays out the strategic context you should take into account when making a decision about how to take your email investment forward, and shares lessons learned from early adopters of cloud-based email services.