Perceptions and reality: the truths of cloud email adoption

Published: 14 Sep 2011 / 15 pages

Author(s): Angela Ashenden

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synopsis

As organisations begin to question their on-premise email infrastructure investments, software-as-a-service (SaaS)-based cloud email presents a new, lower cost alternative. This report outlines the findings of a recent online survey carried out by MWD into organisations' readiness for this trend, and their perceptions and experiences of the value and benefits of the approach.

key messages

Improved flexibility and reduced licence costs are the primary drivers for cloud email
Cost is the most significant factor in vendor selection
There is a disconnect between perceived and real issues associated with a move to cloud email
Organisations are unclear about the future role of email as a collaboration software tool

Summary
Dipping into market perceptions about cloud email
About the survey
Analysing the skew: a strong pro-cloud contingent
Perceptions versus reality: the benefits of cloud email
Cost is the driving factor in vendor selection
Availability and reliability concerns deter adoption
Organisations are unclear about the future of email
Messages for adopters
Messages for vendors
Appendix � Analysing the sample

filed under:

Tags: cloud_computing, email, survey, trends

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