Perceptions and reality: BPM Centres of Excellence

Published: 01 Nov 2011 / 16 pages

Author(s): Neil Ward-Dutton

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synopsis

As organisations look to scale and sustain BPM success beyond the level of individual departmental change projects, they're increasingly turning to BPM Centres of Excellence (COEs) to help them do this. This report outlines the findings of a recent online survey carried out by MWD into organisations' perceptions and experiences of the value and benefits of implementing BPM COEs, along with associated challenges expected or experienced.

key messages

Organisations are implementing BPM COEs for a range of reasons
The value of collaboration is understood, but could go further
Value measurement is cited as a key activity and also as a key challenge
you should address this explicitly as early as possible

Summary
Dipping into the state of industry maturity regarding BPM Centres of Excellence
Comparing BPM COE explorers and practitioners
BPM COE drivers and benefits
The 'where, what and how' of BPM COEs
Challenges associated with BPM COEs
What should you do?
Appendix � Analysing the sample

filed under:

Tags: bpm, practice, survey, trends

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