On the case: Are BPM and ACM competing or complementary?
synopsis
Just as it seems the adoption within industry of Business Process Management (BPM) techniques and tools is becoming a mainstream concern, there's an increasing amount of buzz at the leading edge of technology development and thinking about a concept variously referred to as 'Adaptive', 'Advanced' or 'Dynamic' Case Management.
At a high level the promise of Adaptive Case Management (ACM) and its sister concepts, as told by its leading proponents, is that BPM fails to effectively support a variety of important work scenarios that are characterised by the need to respond to dynamic, evolving situations. This report examines the state of play in this space, and highlights to BPM adopters how they should account for the emergence of ACM in their projects and planning activities.
key messages
- BPM's value is in addressing language and visibility problems associated with change, but process-oriented change can have limitations
- ACM is positioned as a competing approach to work improvement that eschews structured process as a management tool in favour of tacit knowledge
- Today's practice and technology islands are set to be bridged, but you'll still need to learn the right skills to create the right kind of environment for the right kind of work
table of contents
- Summary
- From Taylor to BPM, and beyond
- Where BPM came from, and how history can colour today's approaches
- Two challenges for process-based business management
- BPM: addressing language and visibility challenges through active models
- BPM and the shifting focus of work improvement
- Introducing Adaptive Case Management
- Where prescribed procedures only take you so far
- Serving 'knowledge work' scenarios
- What's at the centre of the operational system?
- Defining ACM
- BPM and ACM – complementary, not competing
- The "M" in BPM and ACM – not so different?
- A spectrum of work: from structured to unstructured
- Beyond the hype: resetting our perspective
- Moving forward with work improvement through BPM and ACM
- Square peg, round hole?
- Towards a unified future
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