What drives BPM technology requirements?
synopsis
BPM technology is an umbrella term for the software tools and platforms, and associated services that organisations use to help them implement BPM initiatives. This report is the first in a set of two, which between them explain how organisations can frame their thinking about their requirements for BPM technology, and explain the thinking behind our assessments of vendors' BPM technology offerings.
This report explains how BPM technology capability requirements should be shaped by two things: firstly, the role of BPM initiatives in supporting business transformation; and secondly, the fact that those initiatives have to work in the context of organisations' existing investments and IT and business working practices.
The second report in this series, Assessing BPM technologies, examines a set of core requirements for BPM technology offerings in more detail, and acts as background for MWD's assessments of the leading BPM technology offerings.
key messages
- BPM technology has to offer tangible advantages over other ways of delivering automated systems
- The ability to support change should be a critical component of BPM technology
- If BPM is to support business transformation, BPM technology has to push initiatives beyond departmental boundaries
- BPM technology has to build on the technologies and initiatives that organisations already have
table of contents
- Summary
- BPM is a transformational tool for business
- Business has to be able to take the driving seat
- BPM is about change, and maximising participation has to be at the fore
- BPM has to be measurable and justifiable
- BPM needs to support transformation decision-making
- BPM technology has to be part of the furniture
- BPM success needs platforms, not one-off technologies
- The ability to support and manage change cannot be negotiable
- BPM technologies are one element in complex webs of enterprise IT assets
- Nothing ever dies: integration capabilities are crucial
- A distributed web of software
- BPM technology implementation has to work in the real world
- Enterprise Architecture efforts can provide context and guidance
- Identity management efforts shouldn't be ignored
- Requirements for BPM technology offerings
filed under:
related research
