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Collaboration case study: LexisNexis 

Published: 27 Feb 2013 / 7 pages

Author(s): Angela Ashenden

Programs: collaboration

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synopsis

This report examines how LexisNexis' UK organisation pioneered the use of Yammer as the formal basis for its workforce collaboration and paved the way to its adoption globally by parent company Reed Elsevier.

MWD Advisors case study reports are designed to help organisations considering or actively working with collaboration technology understand how others have worked to obtain benefits from collaboration technology, and how they have worked to overcome challenges that have arisen along the way. All our case study reports follow a standard model, and are researched using a standard process which is driven by senior MWD Advisors analysts.

key messages

  • LexisNexis is a professional publisher and solutions provider primarily serving knowledge professionals in the legal and tax markets. The company is a division of the global publishing company Reed Elsevier Plc, which operates in more than 100 countries with more than 15,000 employees worldwide.
  • LexisNexis UK needed to improve internal communications and collaboration effectiveness among its employees, encouraging bidirectional conversational flow up and down the organisational hierarchy. It also wanted to increase employee productivity through better engagement of staff.
  • Sixteen months on from its official launch at LexisNexis UK, about 60% of the company is using Yammer at least once every two weeks, with 98% of staff signed up as registered users. Some areas of the business particularly the sales teams continue to resist adoption, but the company is seeing positive improvements in levels of engagement among those who have adopted.

table of contents

  • Case study key facts
  • Company background
  • Project background
  • Implementation characteristics and status
  • The approach
  • The results
  • Recommendations for adopters
  • Best practice insights

filed under:

Vendors: Yammer
Tags: micro-blogging, practice, saas, social_software

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