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BPM case study: IBM's Enterprise Transformation 

Published: 19 Mar 2013 / 9 pages

Author(s): Neil Ward-Dutton

Programs: process

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This report explores the implementation of a global multi-year Enterprise Transformation program, built around BPM, which aims to yield $8bn in business productivity improvements over five years within IBM, one of the world's largest technology companies. Rather than detailing individual BPM projects, the report focuses on the frameworks and systems that IBM has put in place to drive a global program of BPM-enabled change.

MWD Advisors case study reports are designed to help organisations considering or actively working with collaboration technology understand how others have worked to obtain benefits from collaboration technology, and how they have worked to overcome challenges that have arisen along the way. All our case study reports follow a standard model, and are researched using a standard process which is driven by senior MWD Advisors analysts.

key messages

  • The goal of the initiative is to deliver "radical simplification" of business processes across the company as part of an Enterprise Transformation initiative, with the aim of delivering $8bn worth of productivity gains to shareholders by 2015.
  • IBM is pursuing dozens of BPM projects and programs in the context of a broader top-down Enterprise Transformation initiative that's seeing a large-scale operating model shift and the relocation and re-engineering of tens of thousands of positions across the company worldwide.
  • The goal of "radical simplification" of processes, defined at the project level, has so far delivered aggregate productivity gains of $1.1bn, and is targeted to deliver a further $2.5bn in the coming years.

table of contents

  • Case study key facts
  • Company background
  • Project background
  • Implementation characteristics and status
  • The approach
  • The results
  • Recommendations for adopters
  • Best practice insights

filed under:

Vendors: SAP, IBM
Tags: bpm, culture, governance, practice, process

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