synopsis

In a time where organisations are focusing on differentiation and innovation, collaboration has become a major buzzword, resulting in confusion over what it means to collaborate, and how to go about doing so. With terms such as "Web 2.0" and "Enterprise 2.0" thrown into the mix, and the overwhelming variety of collaboration products and solutions currently on offer, implementing a collaboration strategy is a daunting prospect for any organization. This report gives an overview of what is happening in the market for collaboration software, and offers organizations advice on what that means for setting an enterprise collaboration strategy.