research library: report detail

Case study: The Carphone Warehouse 

Published: 01 Apr 2008 / 8 pages

Author(s): Neil Ward-Dutton

Programs: process

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This report examines the ongoing implementation of a range of TIBCO BPM technologies at European telecommunications retail and service provider group The Carphone Warehouse.

key messages

  • Consider how business process discovery, analysis and design should fit into any business architecture or enterprise architecture programmes that are ongoing
  • Look for opportunities to expose processes as services
  • Showcase early BPM successes to as many audiences as possible.

table of contents

  • Case study key facts
  • Company background
  • Project background
  • Implementation characteristics and status
  • The approach
  • The results
  • Recommendations for adopters.

filed under:

Tags: europe, practice, culture, bpm