research library: report detail

London Borough of Hounslow deploys Box to deliver award-winning 'Government-as-a-Platform' services 

Published: 08 May 2014 / 11 pages

Author(s): Craig Wentworth

Programs: collaboration

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synopsis

This report examines the London Borough of Hounslow's initiative to deploy Box as a cloud-based content collaboration platform, helping its staff to work anywhere, anytime, on any device, and its residents and partners to connect better with the council's digital services – as well as reducing the cost of operating the borough’s IT estate.

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key messages

  • The London Borough of Hounslow is one of London's 32 local authorities (also known as borough councils), covering nearly 22 square miles of West London, with a population of around 254,000 residents across 94,900 households.
  • In June 2013 Hounslow rolled out Box as a secure SaaS IL2-level enterprise filestore for staff, integrated with Salesforce to support business processes and complement a platform approach to developing and delivering services.
  • Migrating non-sensitive local files to Box is not only enabling Hounslow to substantially deliver on its strategic commitment to become 'infrastructure free' by the end of 2015, and cut its operating costs (£600,000 in the first year so far), but also Box's platform credentials and mobile-friendly interface have already led to customer-facing apps built on Box being trialled in Beta – with document collaborations with borough partners in the pipeline.

table of contents

  • Case study key facts
  • Company background
  • Project background
  • Implementation characteristics and status
  • The approach
  • The results
  • Recommendations for adopters
  • Best practice insights

filed under:

Vendors: Salesforce.com, Box
Tags: content_management, customer_experience, digital_enterprise, iaas, management, mobile, saas, sync_and_share

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