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Business process improvement and management is a change approach which bridges both business and IT transformation. It is proving increasingly important as a strategic weapon to drive not only efficiency, but customer experience improvement and differentiation.

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BPM technology assessments for 2014

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take a walk in your customers' shoes

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bridging the gap - video

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7 steps to Process Excellence

from the blog

Schrodinger’s BPM

That’s the title of a presentation I’m giving on Monday at bpmNEXT 2015. I’m looking forward to it! Those who read my writing or talk to me much will know that the question [...]

OpenText snaps up Actuate to plug analytics gap

Last week OpenText announced its intention to acquire Actuate, the open source embedded analytics company for around $330 million. The deal is expected to close in the first quarter of 2015. News of [...]

Getting the job done: thoughts from a BPM technology customer panel

What do a retailer, a pub management company and a claims management service provider have in common? When it comes to their experiences with implementing BPM technology – quite a bit, it turns out. [...]

Where next for Process Mining?

I visited Process Mining Camp in Eindhoven a couple of weeks back – a small and casual conference organised by Fluxicon Labs. I was participating in a panel towards the end of the one-day event [...]

PegaWORLD 2014: same as 2013, but More Digital

Yet again, at its annual conference Pegasystems demonstrated its focus on customer success and its ability to become a strategic technology partner for multi-national enterprises. Still, though, [...]

premium research

AgilePoint: Quietly driving dynamic business processes in the cloud

Published: 23 Mar 15

With a heritage going back over a decade and customers in 28 countries, AgilePoint is a BPM technology provider with a profile much lower than its level of real industry impact. Developing tools and [...]

On the Radar: TopLevel

Published: 11 Mar 15

Based in the UK, Toplevel Computing provides public sector bodies with a business process and case management application platform that's tuned for building applications that manage citizen and [...]

Digital Leaders interview: Myron Hrycyk, Group CIO, Severn Trent plc

Published: 10 Feb 15

The third in our series of interviews with Digital Leaders continues with this in-depth interview with Myron Hrycyk, Group CIO at Severn Trent plc. Over the course of his conversation with MWD's Neil [...]

Discovering GEMS at the UK's Ministry of Defence

Published: 27 Jan 15

This report explores the implementation of a cloud-based ideas management system at the United Kingdom’s Ministry of Defence. Designed and built by K2, the bespoke system incorporates a highly [...]

On the Radar: Signavio

Published: 07 Jan 15

German-headquartered Signavio is a pure play modeling tool vendor. The company’s core product, Signavio Process Editor, offers cloud-based modeling with a focus on BPMN. Although a relatively new [...]

meet the lead analyst

Neil Ward-Dutton, Research Director

Neil is MWD's co-founder and Research Director, and is one of Europe's most experienced and high-profile IT industry analysts. His areas of expertise include business process management (BPM), enterprise architecture (EA) and service oriented architecture (SOA) and IT governance, and he is currently the lead analyst for MWD's BPM Continuous Advisory Service. Neil has acted an advisor to leading vendors, including IBM, Oracle, Microsoft, BEA, Hewlett-Packard, SAP, and Borland; and to large IT user organisations in Media, Government, Transport, Financial Services, and Telecommunications.

 Follow Neil on Twitter @neilwd

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