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Business process improvement and management is a change approach which bridges both business and IT transformation. It is proving increasingly important as a strategic weapon to drive not only efficiency, but customer experience improvement and differentiation.

Our research and consulting services help you make sense of technology trends and products, and make the right practical calls as you build your own capability.

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Interviews with Digital leaders

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BPM maturity acceleration tool

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Case Management

4

Digital Enterprise

5

BPM technology assessments for 2014

6

take a walk in your customers' shoes

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bridging the gap - video

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7 steps to Process Excellence

from the blog

Getting the job done: thoughts from a BPM technology customer panel

What do a retailer, a pub management company and a claims management service provider have in common? When it comes to their experiences with implementing BPM technology – quite a bit, it turns out. [...]

Where next for Process Mining?

I visited Process Mining Camp in Eindhoven a couple of weeks back – a small and casual conference organised by Fluxicon Labs. I was participating in a panel towards the end of the one-day event [...]

PegaWORLD 2014: same as 2013, but More Digital

Yet again, at its annual conference Pegasystems demonstrated its focus on customer success and its ability to become a strategic technology partner for multi-national enterprises. Still, though, [...]

Pegasystems eyes social media analytics with MeshLabs buy

Pegasystems, the BPM platform vendor, has recently acquired MeshLabs, a social analytics and natural language processing vendor based out in Bangalore, India, for an undisclosed amount. A very quick [...]

The modern enterprise context for BPM practice: SMAC is just the start

We all know that in the real world, initiatives, capabilities and technologies don’t get built in isolation: these things bump up against each other, influence each other, overlap, and [...]

premium research

NOVO BANCO delivers radical business digitisation with BPM innovation

Published: 05 Nov 14

This report explores the widespread and innovative implementation of BPM technology at Portugal’s NOVO BANCO. By building a specialised but highly easy-to-use process platform on top of [...]

BPM technology review 2014: OpenText

Published: 21 Oct 14

This report assesses the capabilities of OpenText’s BPM technology platform, and also examines the partners, professional services, advice and other intellectual property that OpenText can offer [...]

Digital Leaders interview: Jora Gill, Chief Digital Officer, The Economist Group

Published: 08 Oct 14

Jora Gill BPM technology review 2014: TIBCO

Published: 21 Jul 14

This report assesses the capabilities of TIBCO’s BPM technology platform, and also examines the partners and intellectual property that TIBCO can offer customers exploring Business Process [...]

BPM technology review 2014: Pegasystems

Published: 25 Jun 14

This report assesses the capabilities of Pegasystems' BPM technology platform, and also examines the partners and intellectual property that Pegasystems can offer customers exploring Business Process [...]

meet the lead analyst

Neil Ward-Dutton, Research Director

Neil is MWD's co-founder and Research Director, and is one of Europe's most experienced and high-profile IT industry analysts. His areas of expertise include business process management (BPM), enterprise architecture (EA) and service oriented architecture (SOA) and IT governance, and he is currently the lead analyst for MWD's BPM Continuous Advisory Service. Neil has acted an advisor to leading vendors, including IBM, Oracle, Microsoft, BEA, Hewlett-Packard, SAP, and Borland; and to large IT user organisations in Media, Government, Transport, Financial Services, and Telecommunications.

 Follow Neil on Twitter @neilwd

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