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Business process improvement and management is a change approach which bridges both business and IT transformation. It is proving increasingly important as a strategic weapon to drive not only efficiency, but customer experience improvement and differentiation.

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Digital Enterprise Horizons

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Digital Enterprise

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BPM technology assessments for 2014

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bridging the gap - video

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7 steps to Process Excellence

from the blog

OpenText snaps up Actuate to plug analytics gap

Last week OpenText announced its intention to acquire Actuate, the open source embedded analytics company for around $330 million. The deal is expected to close in the first quarter of 2015. News of [...]

Getting the job done: thoughts from a BPM technology customer panel

What do a retailer, a pub management company and a claims management service provider have in common? When it comes to their experiences with implementing BPM technology – quite a bit, it turns out. [...]

Where next for Process Mining?

I visited Process Mining Camp in Eindhoven a couple of weeks back – a small and casual conference organised by Fluxicon Labs. I was participating in a panel towards the end of the one-day event [...]

PegaWORLD 2014: same as 2013, but More Digital

Yet again, at its annual conference Pegasystems demonstrated its focus on customer success and its ability to become a strategic technology partner for multi-national enterprises. Still, though, [...]

Pegasystems eyes social media analytics with MeshLabs buy

Pegasystems, the BPM platform vendor, has recently acquired MeshLabs, a social analytics and natural language processing vendor based out in Bangalore, India, for an undisclosed amount. A very quick [...]

premium research

Digital Enterprise Horizons, 2015+

Published: 02 Dec 14

How are organisations looking to develop their investments in technology to support Digital Enterprise shifts in 2015 and beyond, and how are technology vendors going to support and promote those [...]

Digital Leaders interview: Jos Creese, Chief Digital Officer, Hampshire County Council

Published: 25 Nov 14

The second in our series of interviews with Digital Leaders continues with this in-depth interview with Jos Creese, Chief Digital Officer at the UK's Hampshire County Council. Over the course of his [...]

NOVO BANCO delivers radical business digitisation with BPM innovation

Published: 05 Nov 14

This report explores the widespread and innovative implementation of BPM technology at Portugal’s NOVO BANCO. By building a specialised but highly easy-to-use process platform on top of [...]

BPM technology review 2014: OpenText

Published: 21 Oct 14

This report assesses the capabilities of OpenText’s BPM technology platform, and also examines the partners, professional services, advice and other intellectual property that OpenText can offer [...]

Digital Leaders interview: Jora Gill, Chief Digital Officer, The Economist Group

Published: 08 Oct 14

Jora Gill

meet the lead analyst

Neil Ward-Dutton, Research Director

Neil is MWD's co-founder and Research Director, and is one of Europe's most experienced and high-profile IT industry analysts. His areas of expertise include business process management (BPM), enterprise architecture (EA) and service oriented architecture (SOA) and IT governance, and he is currently the lead analyst for MWD's BPM Continuous Advisory Service. Neil has acted an advisor to leading vendors, including IBM, Oracle, Microsoft, BEA, Hewlett-Packard, SAP, and Borland; and to large IT user organisations in Media, Government, Transport, Financial Services, and Telecommunications.

 Follow Neil on Twitter @neilwd

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