managing and co-ordinating work

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Business process improvement and management is a change approach which bridges both business and IT transformation. It is proving increasingly important as a strategic weapon to drive not only efficiency, but customer experience improvement and differentiation.

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from the blog

MatsSoft: Simple, flexible BPM technology for supporting customer interactions

MatsSoft is a growing UK-based business process application technology platform provider with a fairly long heritage but a low profile. Now the company is setting its sights on reaching new markets [...]

ManyWho: Cloud-based workflow, with a twist

When it comes to the landscape of tools that organisations can use to manage and co-ordinate the work that people do, we’re seeing the established ‘enterprise-scale’ players being [...]

“A platform to help you scale your ideas”

AppianWorld, Appian’s annual conference, continues to grow in line with the company’s scale and ambition. Some things – important things – remain the same, though. This [...]

Taming the long tail of business processes

The technology options that organisations have at their disposal to help them co-ordinate work and share knowledge have never been so numerous, or so accessible. A growing cluster of cloud-based [...]

Schrodinger’s BPM

That’s the title of a presentation I’m giving on Monday at bpmNEXT 2015. I’m looking forward to it! Those who read my writing or talk to me much will know that the question [...]

premium research

MatsSoft: Simple, flexible BPM technology for supporting customer interactions

Published: 21 May 15

One of the biggest opportunities for applying BPM technology platforms is in support of more joined-up, responsive customer experiences. MatsSoft's heritage (it started as a digital marketing agency) [...]

Digital Leaders interview: Antoine de Kerviler, CIO, Eurostar

Published: 12 May 15

In this in-depth interview with Antoine de Kerviler, CIO at international rail company Eurostar, Neil Ward-Dutton explores how a passionate focus on customer service and the customer experience can [...]

On the Radar: ManyWho

Published: 11 May 15

ManyWho is an early-stage company offering an innovative cloud-based workflow technology platform, also called ManyWho. In brief: in ManyWho, the structure of a workflow as a set of tasks that need [...]

TIBCO continues to expand its BPM technology platform's scope

Published: 29 Apr 15

Since our previous in-depth assessment of TIBCO's BPM technology offering, the company has delivered significant releases of all its main BPM-related products: Nimbus, ActiveMatrix BPM, and Business [...]

How Jupiter Fund Management is driving process engagement with e-form technology

Published: 31 Mar 15

This report explores the implementation of an e-forms and workflow implementation programme at UK-based Jupiter Fund Management plc. Based on K2's SmartForms technology, the projects involve the [...]

meet the lead analyst

Neil Ward-Dutton, Research Director

Neil is MWD's co-founder and Research Director, and is one of Europe's most experienced and high-profile IT industry analysts. His areas of expertise include business process management (BPM), enterprise architecture (EA) and service oriented architecture (SOA) and IT governance, and he is currently the lead analyst for MWD's BPM Continuous Advisory Service. Neil has acted an advisor to leading vendors, including IBM, Oracle, Microsoft, BEA, Hewlett-Packard, SAP, and Borland; and to large IT user organisations in Media, Government, Transport, Financial Services, and Telecommunications.

 Follow Neil on Twitter @neilwd

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