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Business process improvement and management is a change approach which bridges both business and IT transformation. It is proving increasingly important as a strategic weapon to drive not only efficiency, but customer experience improvement and differentiation.

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from the blog

BOC Group: putting customers first in process modelling and architecture

BOC Group is a specialist provider of software tools, consulting and other services designed to help organisations deliver transformation in their businesses through the use of IT. The company was [...]

BPMN 2.0 in action

At this week’s quarterly OMG Technical Meeting in Berlin, a group of BPM technology providers carried out a high-stakes, live-streamed public demonstration of model interchange across a whole [...]

Is Express a train to a bigger audience for Pegasystems?

As I mentioned briefly in my last post about Pegasystems, the introduction of Pega Express is potentially a Big Deal for the company. Looking to expand its focus beyond the very largest organisations [...]

Pegasystems is reinventing itself, and the job continues

You can see it by looking back at how CEO Alan Trefler’s keynote presentations at PegaWorld have changed. In 2013 he was cracking jokes about COBOL and Java. In 2014 the talk was abstract: [...]

Assessing Software AG’s BPM technology

We commonly find that despite a significant heritage and many sophisticated capabilities, Software AG is often overlooked when clients first start to draw up BPM technology product shortlists. The [...]

premium research

On the Radar: BOC Group

Published: 25 Jun 15

BOC Group offers a set of tools designed to help clients in four main areas: business process analysis and design (ADONIS); strategy and performance management (ADOscore); supply chain management [...]

BPM technology review 2015: Software AG

Published: 09 Jun 15

With ARIS and webMethods, Software AG offers an unparalleled breadth of process discovery, architecture, design, deployment and optimisation tools. Since the release of version 9 of the webMethods [...]

MatsSoft: Simple, flexible BPM technology for supporting customer interactions

Published: 21 May 15

One of the biggest opportunities for applying BPM technology platforms is in support of more joined-up, responsive customer experiences. MatsSoft's heritage (it started as a digital marketing agency) [...]

Digital Leaders interview: Antoine de Kerviler, CIO, Eurostar

Published: 12 May 15

In this in-depth interview with Antoine de Kerviler, CIO at international rail company Eurostar, Neil Ward-Dutton explores how a passionate focus on customer service and the customer experience can [...]

On the Radar: ManyWho

Published: 11 May 15

ManyWho is an early-stage company offering an innovative cloud-based workflow technology platform, also called ManyWho. In brief: in ManyWho, the structure of a workflow as a set of tasks that need [...]

meet the lead analyst

Neil Ward-Dutton, Research Director

Neil is MWD's co-founder and Research Director, and is one of Europe's most experienced and high-profile IT industry analysts. His areas of expertise include business process management (BPM), enterprise architecture (EA) and service oriented architecture (SOA) and IT governance, and he is currently the lead analyst for MWD's BPM Continuous Advisory Service. Neil has acted an advisor to leading vendors, including IBM, Oracle, Microsoft, BEA, Hewlett-Packard, SAP, and Borland; and to large IT user organisations in Media, Government, Transport, Financial Services, and Telecommunications.

 Follow Neil on Twitter @neilwd

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