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Business process improvement and management is a change approach which bridges both business and IT transformation. It is proving increasingly important as a strategic weapon to drive not only efficiency, but customer experience improvement and differentiation.

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from the blog

Mapping the changing face of BPM

Anyone who’s been following me and this blog for some time will have seen me rail against those who say “BPM is dead”. (You might even be a bit bored of me now.) As I say in our [...]

Pegasystems: still growing, but can it recapture past glories?

Just a couple of weeks ago Pegasystems announced its full-year results for 2013. Revenue topped a half-billion dollars for the first time, growing 10% over the previous year. 10% growth is good [...]

Appian adjusts position, gets new advisor on board

Earlier this week Appian Corp announced that seasoned VC Harry Weller of New Enterprise Associates (NEA) has joined its board. Weller is an acknowledged VC star; he’s been on Forbes’ [...]

Case Management: the new frontier for work improvement

What the hell is Case Management? Is it just an attempt by certain vendors to reinvigorate their BPM technology profiles? Is it an attempt to make document and content management tools sexier? Is it [...]

Effektif – just another BPM technology platform?

Today saw the launch of Effektif, a cloud-based work co-ordination platform built by Tom Baeyens (erstwhile leader of the jBPM and Activiti open-source workflow engine software projects) working in [...]

premium research

Kofax continues to deepen focus on the First Mile of Customer Interaction

Published: 26 Mar 14

This briefing note provides a round-up of Kofax's recent acquisitions and its subsequent repositioning from a provider of document capture technology to a vendor able to solve more strategic business [...]

[Webinar replay] The Digital Enterprise Shift: Why it matters, and how you can avoid being sidelined

Published: 18 Mar 14

Join MWD's co-founder and Research Director Neil Ward-Dutton as he discusses how digital technologies are changing the game, and how businesses need to deliver more joined-up, high-quality customer [...]

[Webinar replay] Case Management: get to grips with the new frontier for work improvement

Published: 28 Feb 14

Are you responsible for identifying appropriate technologies to help your business automate processes and support workflows? If so, you've probably heard of Case Management: it's long been associated [...]

Case Management: What is it and why should I care?

Published: 27 Feb 14

You've probably heard of Case Management: it's long been associated with legal and healthcare organisations. However, recent technology developments have made the basic idea much more broadly [...]

SAP Operational Process Intelligence Powered by SAP HANA

Published: 19 Feb 14

As industry expectations of service speed, ubiquity and reliability become ever more stringent, the need for large organisations to gain real-time 'operational intelligence' has become more and more [...]

meet the lead analyst

Neil Ward-Dutton, Research Director

Neil is MWD's co-founder and Research Director, and is one of Europe's most experienced and high-profile IT industry analysts. His areas of expertise include business process management (BPM), enterprise architecture (EA) and service oriented architecture (SOA) and IT governance, and he is currently the lead analyst for MWD's BPM Continuous Advisory Service. Neil has acted an advisor to leading vendors, including IBM, Oracle, Microsoft, BEA, Hewlett-Packard, SAP, and Borland; and to large IT user organisations in Media, Government, Transport, Financial Services, and Telecommunications.

 Follow Neil on Twitter @neilwd

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